Technology Adoption and Content Specialist

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Business Strategy Specialist with a Financial Performance Focus Engage Hearts and Minds across the Australian Affiliate Based in Macquarie Park with Onsite Parking and other Employee Benefits

About the Role:

We are seeking a skilled and motivated Technology Adoption and Content Specialist to join our information technology team and play a crucial role in supporting The Salvation Army’s diverse initiatives nationwide.  This is a Max term - full-time (12 months), position based in Blackburn, VIC.

Purpose of the Role:

The Technology Adoption and Content Specialist drives technology enablement across TSA by creating engaging, accessible content that supports people at every level of technology confidence, from those still finding their footing with everyday tools, through to advanced users looking to get more from what's available to them. Content is designed to reach people in the ways that work best for them: through self-help resources and intranet pages, as well as materials that support facilitated group sessions.

Sitting within the IT team and working across three pillars; AI adoption, cyber security awareness, and productivity enablement, the role is as much about people as it is about technology. This work sits at the heart of TSA's forthcoming Digital Strategic Plan, where building genuine digital capability and people's confidence with technology is recognised as foundational to the organisation's broader ambitions.
 

Key Roles and Responsibilities:  

• Develop technology enablement content with subject matter experts for self-help, intranet, and facilitated learning channels.

• Deliver engaging online and face-to-face technology enablement sessions tailored to diverse audiences.

• Build and maintain a technology learning library and delivery calendar in partnership with the IT Change Manager.

• Drive adoption of AI tools, cyber security practices, and Microsoft 365 through practical, role-based resources and campaigns.

• Create content that supports positive technology adoption, addresses resistance empathetically, and celebrates success.

• Use feedback and adoption data to continuously improve technology learning content and delivery.

Education and Qualifications Required:

• Demonstrated experience creating engaging digital content in workplace or technology environments.

• Experience supporting technology adoption, digital enablement, or internal communication initiatives.

• Strong ability to tailor content for audiences with varying levels of technical confidence.

• Experience producing video, screen recording, and multimedia learning resources.

• Proficiency with content creation tools such as Canva, Camtasia, Adobe Express, or similar.

• Sound knowledge of Microsoft 365, including Teams, SharePoint, and OneDrive.

• Highly organised, with the ability to manage multiple content streams and priorities.

• Familiarity with SharePoint and Staffbase content publishing platforms (desirable).

 

Requirements of the role:

• National Police Check

What we offer 

• As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 

• Flexible working conditions 

• Health, fitness and financial discounts / benefits 

• Paid parental leave - 12 weeks 

• Up to 8 weeks leave per year through our purchase leave scheme  

• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity 

• Purpose driven career which has positive social and sustainable outcomes 

• Employee Assistance Program - Independent confidential counselling service, opportunity for career development; 

• An inclusive culture of dedicated, passionate and professional team members 

• Positively supporting and impacting the lives of others through your career contribution.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration