Technology Analyst

Closing Date: 18 September 2026

Worker Type:

Permanent

Reponsible For
Providing second level Desktop support to users associated with operating installed hardware and software.

Main Activities
Providing telephone and face to face technical support to users regarding Desktop issues.
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
Maintaining accurate log entries of fault with resolution and contact details.
Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
Working on tasks as assigned by Team Leader.
Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.
Ensuring technical queries not progressing are escalated to Network Engineers according to established procedures.
Participating in ongoing team training.

Key Skills
Sound technical knowledge of Desktop hardware and both standard and customised (in-house) software.
Sound analytical and problem solving skills.
Good time management and communication skills.
Ability to manage multiple problems at once and prioritise issues.
Strong customer service focus.
Sound knowledge of the organisation's Standard Operating Environment (SOE).

Typical Experience
At least 2 - 3 years of relevant IT Support experience coupled with relevant tertiary qualifications in foreign banks or security company located in Japan

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. 

A diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Please note unsolicited CVs from agencies will not be accepted.