The Technology & Business Intelligence Analyst – Corporate Security serves as a key partner between the Security Operations Center (SOC), Corporate Security, and leadership teams, driving operational effectiveness through data analytics, security technology optimization, and business intelligence reporting. This role develops automated workflows, dashboards, and actionable insights that enhance security operations, risk monitoring, and enterprise decision-making. The ideal candidate combines strong analytical and technical capabilities with excellent communication skills and a proactive approach to continuous improvement.
Responsibilities:
- Develop and maintain automated reporting workflows, dashboards, and business intelligence solutions to support SOC operations, security metrics, and leadership reporting.
- Analyze security alerts, incidents, operational trends, and system performance data to identify anomalies, improve response effectiveness, and drive process improvements.
- Partner with SOC and Physical Security teams to enhance security technologies, monitoring capabilities, automation workflows, and operational procedures across enterprise security systems.
- Conduct technical audits, testing, troubleshooting, and minor system enhancements for security and life-safety technologies including cameras, alarms, access control, intercoms, and related platforms.
- Support security projects, risk intelligence initiatives, and technology integrations by providing technical analysis, equipment recommendations, and operational insight.
- Lead recurring discussions and collaborate with internal stakeholders, vendors, and leadership to communicate trends, system performance, and continuous improvement opportunities.
- Assist with training and knowledge-sharing initiatives related to security technologies, monitoring systems, and operational best practices.
Qualifications:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Criminal Justice, Information Technology, Data Analytics, Data Science, Public Safety, or a related field preferred.
- 3+ years of experience in a SOC, public safety dispatch, security technology, business intelligence, data analytics, or related technical environment preferred.
- Experience developing dashboards, automated workflows, and reports using Power BI, Power Automate, SharePoint workflows, Tableau, or similar analytics and reporting tools.
- Understanding of physical security technologies and monitoring platforms, including video management systems, alarm monitoring, access control, and related security systems; experience with Genetec Security Desk or CCURE is a plus.
- Strong analytical, organizational, problem-solving, and communication skills with the ability to present insights and recommendations to technical and non-technical stakeholders.
- Technical aptitude with the ability to support evolving security technologies, process improvements, and emerging automation solutions; exposure to scripting or programming languages such as Python is a plus.
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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
