About You – Experience, Education, Skills, and Accomplishments
- 3+ years of experience in Technology Operations, Infrastructure Support, or Monitoring
- Bachelor’s degree in Computer Science, IT, or related field
- Strong expertise in L1production support for enterprise applications
- Hands-on experience with monitoring/observability tools and alert optimization
- Understanding of Incident and Change Management (ITIL)
- Proficiency in Linux/Unix and windows systems
- Experience in handling critical incidents and improving monitoring
It Would Be Great If You Also
- Demonstrate responsibility in production environments
- Have experience in customer-facing or stakeholder communication roles
- Are proactive in identifying gaps and driving continuous improvements
- Possess strong analytical and problem-solving capabilities
- Have experience creating runbooks, SOPs, and knowledge documentation
- Are comfortable working in 24x7 shift-based environments
- Show interest in cloud technologies and DevOps practices
What Will You Be Doing in This Role
- Provide advanced L1 support and ensure system stability and availability
- Monitor applications/infrastructure and proactively respond to alerts
- Manage incidents, perform troubleshooting, and contribute to RCA activities
- Execute production changes including patching and maintenance.
- Collaborate with DevOps and engineering teams on deployments and improvements.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
