Technology Supp Admin

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Shift: 8:00am-5:00pm, Monday-Friday
Job Status: Full-Time
Company: PREMIER Bankcard 

About the Role

Provide advanced technical support and system administration for desktop environments, endpoint management, and IT service platforms. Focus on day-to-day operations such as user provisioning, software deployment, and basic troubleshooting of systems and devices. Work within the Freshservice platform to manage incidents, service requests, and asset records.

Primary Responsibilities:
Essential duties and responsibilities include the following. Other duties may be assigned.

•    Configure and manage desktop policies, security settings, and system standards.
•    Lead diagnostics and resolution of complex hardware and software issues.
•    Build and upgrade hardware systems and manage lifecycle processes.
•    Provide expert-level support for software installations, upgrades, and user training.
•    Support server connectivity and assist with network installations.
•    Manage procurement, licensing, and inventory of hardware and software assets.
•    Coordinate relocation and decommissioning of IT equipment.
•    Support enterprise printing solutions, including diagnostics and repair.
•    Assist with software packaging, deployment and patching.
•    Delivery training for new hires and ongoing user education.
•    Manage escalated support issues and serve as a technical escalation point.
•    Collaborate with vendors and internal teams to resolve complex issues.
•    Support and maintain assigned systems, including endpoint management platforms (e.g., Intune).
•    Configure and maintain ITSM tools and workflows (e.g., Freshservice).
•    Escalate complex issues to higher-level administrators or engineers.

Skills and Qualifications 

• Demonstrate exceptional verbal and written communication skills in English, ensuring clarity and professionalism in all interactions.
• Maintain concentration and work independently with minimal supervision, managing tasks efficiently and reliably.
• Apply analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
• Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments.
• Handle stress with composure, exercise self-control, and consistently upholds company policies and values.
• Bachelor's degree (B.S.) or equivalent from a four-year college or technical school (2+) years’ related experience and/or training; or equivalent combination of education and experience, required.
• Experience working in a ticketing system or ITIL-based support environment, required.
• Strong knowledge of enterprise desktop environments, system imaging, and endpoint management, preferred.
• CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate, preferred.
• Exposure to scripting (e.g., PowerShell) or automation tools, preferred.
• Familiarity with asset lifecycle management or CMDB concepts, preferred.

Competitive Benefits Package 

• Full medical benefits when working 20+ hours per week
• Traditional and High-Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture 

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more