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Under the direction of the Youth Program Manager the Teen Counselor is responsible for the safety, coordination, scheduling, and implementation of teen programs. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed which may include hosting events, and a rotation into the youth programs.
ESSENTIAL FUNCTIONS
- Teen Counselor must be passionate about working with children and embrace the Norwegian Mission.
- With guidance from the Youth Program Manager, the Teen Counselor is responsible for creating a teen activity booklet listing all of the scheduled activities for the sailing.
- Teen Counselor must ensure the accuracy of all printed material that is submitted to Youth Program Manager prior to printing.
- Teen Counselor must have the ability to coordinate with other departments to create exciting and unique programs for teens such as Mocktail, Mixology, Cooking, Dance, Singing, Improv etc.
- Teen Counselor must be proficient in all DJ equipment as well as light and sound equipment and have the ability to train other Teen Counselors in the usage of the equipment.
- Teen Counselor ensures Teen Center is manned properly during peak hours of operation.
- As a member of the cruise staff, the Teen Counselor is responsible for implementing the scheduled social, entertainment, sporting, recreational, theatrical, and craft programs/activities while ensuring that each activity takes place safely and promptly as scheduled.
- Teen Counselor must be capable of running programs in large and small group settings while being consistent with program content.
- Teen Counselor must be comfortable speaking on a microphone and be an effective Host/Hostess with the ability to engage large groups of people of a variety of ages in a public venue.
- Teen Counselor must be comfortable with dressing up in costume and performing character roles.
- Teen Counselor must be comfortable speaking with parents regarding general ship information as well as Youth and Teen Program policies and guidelines.
- It is the responsibility of the Teen Counselor to be accessible to and approachable with guests. He/She must be a patient listener and offer hospitable service to the guests even when the situation falls outside of the Youth Programs.
- Teen Counselor must be a leader and have confidence when handling guest concerns such as addressing disruptive behavior and implementing the discipline policy.
- Teen Counselor should have organizational/administrative skills and be attentive to detail regarding inventory, reports, youth and teen program operations and safety.
- The Teen Counselor is responsible for the proper storage and inventory of teen supplies.
- The Teen Counselor should assist the YPM when ordering equipment, supplies, gifts and prizes specific to the teen program.
- Each Teen Counselor must have the ability to work harmoniously with cruise staff members, as well as with all other shipboard departments.
- Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
- Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.
DIMENSIONS
- Must be able to provide quality service for a large passenger vessel that can include from over 5,000 guests including over 500 teens.
- Must be able to speak publicly and conduct games, events and other activities for a variety of age groups, from small children, to teens.
NATURE AND SCOPE
- Teen Counselor reports to the Youth Program Manager directly and to the Assistant Cruise Director and Cruise Director.
- Responsible for the supervision and control of all youth/teen guests in all entertainment-related activities.
- The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.
QUALIFICATIONS
- Minimum of two years experience in a combination of programming and implementing teen recreation, teen sports, and teen theatrical performance for ages 13-17 is required.
- Minimum one year experience in programming and implementing theatrical/drama related activities is required; knowledge of teen trends and activities, music, games, video games, and movies is preferred.
- One year experience with special needs programming strongly preferred.
- Intermediate verbal and writing skills in at least one other language such as German, Spanish, French or Italian is preferred.
- Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
- Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Outlook) is required.
- One year experience communicating via microphone, using/programming DJ and light/sound equipment is preferred.
- Unique hobbies are a plus: to include but are not limited to: Juggling, Theater, Gymnastics, Sports, Dance, Singing.
- Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
EDUCATION
- High School Diploma or Foreign Equivalent is required.
- Bachelor’s degree or foreign equivalent in a course of study related or relevant to childcare is required.
- Current and active CPR/First Aid Certifications from a recognized educational institution are required.
ATTRIBUTES
- Extrovert, quick and critical thinker, witty, personable, and articulate.
- Must be service oriented and have the ability to take direction.
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement, and fun
- Able to work 7 days a week
- Demonstrate positive behaviors, smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to live in close quarters, share limited space with other cabin-mates
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
