HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance.
Supervisory Responsibilities:
Duties/Responsibilities:
- Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards
- Score each call based on compliance criteria
- Perform other related duties as assigned
Required Skills/Abilities:
- High school diploma or equivalent
- Excellent written and oral communication
- Ability to work under set production goals
- Accurate data recording
- Analytical, organized and detail oriented
- Excellent proofreading skills
- Knowledge of Excel and Outlook
- Knowledge of CMS
Preferred Skills/Abilities:
- Associate degree in business or related field
- Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215)
- Exposure to Medicare and other insurance products
- Bilingual speaking skills (English and Spanish)
Physical Requirements:
- Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
- Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
- Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
- Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
- Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
- Reach with hands and arms occasionally
For Hybrid Roles:
- Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
- Occasionally moves about the office to access files, office machinery, and meet with others.
Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at hr@hpone.com
