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Dallas, Texas, United States
Onsite
Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
As the Testing and Charging Customer Care Supervisor, you bring value to the organization with your ability to handle customer situations.
Job Components:
Manage customer relationships by providing service and support in a timely manner
Oversee maintenance of Distributor active dealer “contracts” and ensure dealer needs are met
Maintain maximum customer satisfaction
Manage special projects as assigned by Department Director or requested by customer
Provide daily oversight to the T&C Customer Care team Manage and train Team Members: onboarding, cross-training, skill development
Establish, make visible and report on key process and customer care goals and metrics
Facilitate communication with Sales, T&C leadership, Distributors, and dealers, serving as the SME and point of escalation, and providing excellence in all things to increase the value of the program
Collect empirical, qualitative and anecdotal feedback for regular delivery to the T&C leadership
Continuously evaluate current state and drive continuous improvement across all T&C processes
Regularly evaluate each Team Member to provide positive and constructive feedback, assist in goal setting and achievement, and lead them through improvement opportunities
Provide budget insight for program specific components
Qualifications:
Bachelor’s or Business degree preferred or equivalent work experience
Supervisory or leadership experience preferred
Call center experience preferred Battery business knowledge preferred
Excellent written and verbal communication skills
Ability to balance multiple assignments with little supervision
Strong process and analytical skills
Self-starter/self-disciplined
Proficient in MS Office products, especially Excel
Scope Data:
Ensure the consistent, day-to-day performance of our commitments
Work with internal departments toward the completion of critical projects
Aid in bringing uncooperative
Distributors into compliance with program parameters
Work Environment:
Ability to sustain posture in a seated position for prolonged periods of time
Regularly required to use hands to grasp or handle, and talk and hear
Specific vision abilities include close vision, depth perception and ability to adjust focus
Ability to occasionally lift and/or move 50+ lbs.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
