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Worcester, Massachusetts, United States
Onsite
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Part-Time Box Office Ticket Seller serves as the first point of contact for guests purchasing tickets and seeking event information. This position is responsible for delivering exceptional customer service while accurately processing ticket sales, handling cash transactions, assisting with will-call, and providing information about events at the DCU Center. Successful candidates are dependable, detail-oriented, and committed to creating a positive guest experience.
ESSENTIAL DUTES AND RESPONSIBILITIES
Sell tickets for events using the venue's computerized ticketing system.
Open and close ticket windows in accordance with established procedures.
Deliver exceptional customer service by assisting guests promptly, professionally, and courteously.
Respond to guest inquiries regarding events, ticket availability, pricing, seating, and venue information.
Process ticket sales accurately while maintaining proper cash-handling procedures.
Balance daily cash drawer, reconcile ticket sales, and submit cash and documentation for audit.
Maintain accurate counts of ticket inventory, including hard tickets and computerized ticket sales.
Process will-call orders and reserved ticket requests according to established procedures.
Assist with ticket reservations made by telephone or other approved methods.
Perform routine clerical and administrative duties related to box office operations.
Work independently while following established policies, procedures, and customer service standards.
Support other box office functions and perform additional duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Required
High School Diploma or GED.
Six months to one year of customer service, cash handling, retail, hospitality, or related experience.
Must be at least 18 years of age.
Preferred
Previous box office or guest services experience.
Experience using computerized ticketing or point-of-sale systems.
SKILLS AND ABILITIES
Excellent customer service and interpersonal skills.
Ability to accurately count money and make change.
Strong attention to detail and accuracy in cash handling and ticket transactions.
Ability to enter data accurately into computerized ticketing systems.
Effective verbal communication skills with the ability to answer guest questions professionally.
Strong organizational and problem-solving skills.
Ability to follow written and verbal instructions.
Ability to work independently and collaboratively as part of a team.
Ability to maintain a professional appearance and positive attitude.
Ability to work a flexible schedule, including days, evenings, weekends, holidays, and special events.
Ability to read, write, and communicate effectively in English.
COMPENSATION
Hourly Rate: $16.80
WORKING CONDITIONS
This position works primarily in a box office environment and requires availability to work a flexible event-driven schedule, including evenings, weekends, and holidays. A background check is required for all cash-handling positions.
Location:
DCU Center
50 Foster Street
Worcester, MA
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.