- Facilitate training using approved SOPs, lesson plans and other training resources provided to ensure ambassadors are comfortable working in their assigned area or with their assigned equipment. This training will certify, test, audit, and properly document, as required, the ambassadors training according to the Standard Operating Procedures of the assigned area or equipment.
- Ensure that the ambassadors receive the highest quality training related to safety and guest service
- Observe ambassador's performance and supplement training on a continuous basis
- Role model daily operations and procedures in completing your responsibilities as a Security Officer
- Participate and assist with required compliance training
- Maintain a safe work environment and identify potential safety hazards.
- Perform other duties as assigned
What it takes to succeed:
- Be at least 18 years of age
- Be a current Security Officer at the park and meet all the requirements of that role.
- Be in good standing (cannot have written warning or higher level of corrective action).
- Be able to thoroughly and effectively train new ambassadors in proper area procedures, safety procedures, and proper guest services
- Have strong written and verbal communication skills and be able to provide exceptional guest service
- Be able to maintain composure in stressful situations, multitask, make quick decisions, troubleshoot problems with training, and adapt to changes in a fast-paced work environment
- Be able to train on and properly use protective gear
- Be able to work independently with little to no supervision
- Be able to work in a team environment
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
