Travel Manager

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.

We're hiring a Travel Manager, based in Chicago or New York, to own Jump's global travel product and lead a global travel team. You'll sit within Global Workplace Services alongside our regional Workplace Services Managers and partner closely with global People Ops teams. We're looking for a resourceful self-starter who thrives in a fast-paced environment, collaborates easily at every level, and brings ideas to make things better.

What You'll Do:

You'll lead a global travel team, with a team member in each region, and partner with colleagues across the global Workplace Services function as projects and team needs require. Together, you'll:

• Team Leadership – Manage and mentor your regional travel team, fostering growth, collaboration and high performance
• Travel & Expense Policy – Own the global travel program and the firm's travel and expense policies end to end, setting direction with the Director of Workplace Services and adjusting as the business evolves
• Self-Serve Travel Product – Lead the build of a self-serve experience where employees confidently book travel and manage expenses on a next-generation tech stack, automating processes and workflows to remove friction
• Data & Business Partnership – With your team, analyze travel and expense data for trends and savings; act as a travel business partner to key managers, business leaders and influential stakeholders, providing bespoke data on their teams' travel so they can make decisions that drive business impact
• Expense Management – Own the expense process and tool configuration end to end, including Concur and Navan, with your team serving as expense admin approvers; partner with Finance on reimbursement, forms of payment and transactions
• Supplier Management – Build strong relationships with travel agencies, airlines, hotels and vendors; negotiate competitive rates and services
• Traveler Communications & Training – Create internal marketing, comms and trainings that influence traveler behavior, educate travelers on best practices for the business, introduce new products, tools and services, and support change management
• Traveler Support – Make sure your team delivers great travel solutions for employees, candidates, relocations, guests and consultants; step in on escalations
• Travel Risk – Monitor travel restrictions and risk, and communicate changes proactively to the firm
• Office Visit Coordination – Share traveler volume with regional Workplace Services Managers and People Ops to ensure productive, enjoyable office visits
• Professional Development – Attend industry conferences, webinars and trainings to stay ahead in travel management
• Other duties as assigned or needed

Skills You'll Need 

• At least 7+ years managing corporate travel and expense programs, including at least 2 years in a management role
• Proficiency with travel and expense systems (e.g., Navan, Concur, GDS), workplace tools (e.g., Confluence, Workday, JIRA) and Excel, Word and PowerPoint
• Experience with travel agency RFPs and implementations, and managing private jet suppliers and logistics
• Tech-savvy, with proven skills in workflow automation, project management and creative problem-solving
• Detail-oriented and able to prioritize and work independently in a fast-paced environment with ad hoc demands
• Clear communicator who collaborates across management levels, functions and regions
• Strong customer service orientation, professional appearance and a sense of humor
• Genuine curiosity, empathy and a desire to learn and grow
• Reliable availability, including being onsite 5 days per week and evenings/weekends as needed
• Bachelor's degree