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Phoenix, Arizona, United States
Onsite
Title: Travel Youth Care Worker (ICE Transport)
Location: Phoenix, AZ
Schedule: This position is mission critical and essential to the ongoing operations and requires you to be available a minimum of 4 consecutive days per week to include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day operation.
About MVM, Inc.
Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.
If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
Job Summary:
The Child & Family Protection Specialist (CFPCS) provides secure and humane treatment and service to Unaccompanied Children (UAC) and/or families, while accompanying them on domestic or international flights and/or via ground transportation to facilities all over the country. During these trips, the CFPCS use their language skills to communicate in a way that is culturally sensitive, while fostering a safe and comfortable environment.
The CFPCS follows and complies with Standard Operating Procedures in accordance with contract requirements; secures UAC and/or families personal property, to include any medication, if needed. The CFPCS is responsible for providing an orientation to the UAC and/or families, maintains constant line of sight and sound, and sets behavioral expectations. The CFPCS reports on trip progress and enters each milestone at the beginning of each trip, during the trip, and at the end of each trip.
Essential Functions and Responsibilities:
Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and customer’s established policies and Standard Operating Procedures.
Responsible for picking up UACs and families at different location points and transporting them to final destinations in a safe and efficient manner.
Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.
Maintain current training and certification requirements in accordance with state and ICE/ERO standards.
Reviews all documentation to ensure it contains all information needed for travel.
Follow property and tag process, ensuring all required documents are accurately prepared and completed.
Completes, verifies, and provides required documentation to approved parties.
Must be able to de-escalate, in both controlled and uncontrolled situations with uncooperative individuals.
Provides approved clothing, hygiene supplies, meals, snacks, water, and drinks for the minors and/or families for the duration of the assignment.
Completes applicable inspections, to include vehicle safety and security inspections.
Must follow Department of Transportation (DOT) guidelines as required.
Ensures the safety of all passengers during the transport; responsible for ensuring all occupants wear seatbelts.
Ensures car seat and/or booster seat is properly installed prior to a minor entering the vehicle.
Must maintain “line of sight and sound” supervision of each minor and/or families during transport.
Logs transportation details in MVM’s proprietary system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.
Reports into the Command Center/Shared Services and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.
Records medication for minors in milestones, if applicable, to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities.
Reports all emergency situations following company’s SOP and processes.
Conduct a headcount of all customers before departure, during transit, and after each stop as required.
Maintain a constant line of sight with assigned individuals for the full duration of each assignment.
Performs program-specific duties involving the use of force and restraints, as per SOP guidelines.
Must follow all pick-up and escort procedures; conduct pat-down searches as required for each assignment.
Ensure compliance with safety and security protocols at all times.
Maintains close communication with Command Center/Shared Services, and Site leadership during travel.
Provide coaching as needed; act as a mentor and resource for recently hired staff, offering guidance on company policies, procedures, and best practices.
Must be available to support out-of-state assignments and Temporary Duty (TDY) assignments as required by organization needs.
Must be able to travel on short notice and on a frequent basis, both domestically and internationally, via air and/or ground transportation.
Must maintain readiness to perform assigned responsibilities at temporary duty locations.
Stand or walk on various surfaces for extended periods of time.
Frequently lift/carry luggage or other items overhead weighing up to 40 lbs.
Drive a 15-passenger van (also known as a commercial motor vehicle) as needed based on operational needs.
Must be flexible to work holidays, overnight, weekends, and multiple shifts to support a 24/7 operation; work prolonged hours.
Other duties as assigned.
Minimum Qualifications & Skills:
Associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree).
Have at least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).
Demonstrate experience applicable to the goals and objectives of this program sufficient to communicate with other staff, and appropriate for a similar program environment.
Must be bilingual; speak, read and write in English and Spanish.
Requires effective communication and interpersonal skills to effectively interact with employees and customers.
Ability to take technical direction and feedback from various sources.
Committed to providing outstanding customer service and representation of MVM in a professional manner.
Must be available for domestic and international travel.
Ability to pass and maintain a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
Ability to obtain and maintain a DOT Medical Exam Certification.
Must be available to work a flexible schedule, including nights, weekends, and graveyard shifts, and working long hours.
Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook, experience working tablets and smart phone technology.
Inventory and surveillance software experience preferred.
Possess a valid and current driver’s license with safe driving record.
Must meet insurance requirements, to include car rentals.
Ability to work a flexible schedule, including nights, weekends, and graveyard shifts.
Excellent problem-solving skills and report writing, preferred.
Ability to work under extreme pressure, be able to de-escalate situations and elevates issues appropriately.
Must show proof of US passport book or be in the process of obtaining one, unless specified otherwise in the contract.
Work Schedule:
This position is mission critical and essential to the ongoing operations and requires you to be available a minimum of 4 consecutive days per week to include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day operation.
Clearance:
Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
Ability to obtain/maintain a Security Clearance.
Favorable credit check for all cleared positions.
Successfully pass and maintain background investigations and drug screening.
May be required to pass or present specific requirements (i.e., DOT exam, vaccinations, CPR, flu shot).
Physical Requirements/Working Conditions:
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling: 0% - 10% of the time.
Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.
Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process.
