Treatment Coordinator

Our office, Union Square Endodontics, is seeking a talented Treatment Coordinator to join our busy specialty practice. 

We are looking for a talented and skilled Treatment Coordinator to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.  

Your Responsibilities 

As a Dental Treatment Coordinator, you will play a vital role in ensuring a seamless patient experience from the initial consultation to treatment completion. Your primary responsibilities will include effectively communicating treatment plans, coordinating appointments, assisting patients with financial arrangements, and ensuring a positive and stress-free experience for our valued patients. 

• Engage with patients to explain treatment options, answer questions, and address concerns in a clear and empathetic manner. 
• Collaborate with the dental team to create comprehensive treatment plans tailored to each patient's needs and goals. 
• Schedule appointments for treatments, consultations, and follow-up visits, taking into consideration the patient's availability and the clinic's schedule. 
• Assist patients in understanding and navigating insurance coverage and financial obligations, providing accurate cost estimates, and exploring payment options. 
• Maintain accurate and up-to-date patient records, treatment plans, and correspondence to ensure efficient communication and coordination. 
• Work closely with the front desk and administrative staff to ensure a smooth patient flow and an organized office environment. 
• Continuously update your knowledge of dental treatments, procedures, and insurance policies to provide accurate information to patients. 
• Handle any patient concerns or issues that may arise during the treatment process, escalating them as necessary to ensure prompt resolution. 

As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.  

Your Background 

The Dental Treatment Coordinator plays a vital role in ensuring that our patients receive the best possible care by effectively communicating treatment plans, assisting with financial arrangements, and coordinating appointments. You also have the following: 

• At least 1-2 years of dental experience required.
• Dental verification experience required.
• Ability to multitask in a fast-paced, busy office environment
• Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team. 
• Excellent communication skills, both verbal and written, to explain complex treatment information in a clear and understandable manner. 
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously. 
• Proficiency in dental software, digital tools, and computer and AI skills.
• Understanding of dental terminology, procedures, and insurance processes. 
• Empathetic and patient-centered approach to customer service. 
• A high school diploma.  
• Must be able to sit and stand for extended periods of time.
  
• Must be able to operate standard office equipment
  
• Must be able to assist patients safely in and out of chairs or treatment areas
  
• Must be able to maintain clinical positioning for extended periods
  
• Must be able to work around medical equipment and instruments
  
• Must be able to adhere to OSHA and infection control standards
  
• Must be able to perform repetitive hand and wrist movements
  
• Must be able to respond quickly in emergency situations

If this sounds like you, you will fit right in with the team! 

Why You Should Join Our Team  

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.  

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.  

Your Benefits & Perks 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off  

490 Post St. Suite 1516 San Francisco, CA 94102

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