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United States
Onsite
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Underwriting Services Manager based in the United States.
The Underwriting Services Manager will lead and optimize underwriting support operations within a specialized commercial insurance environment. This role oversees workflows, document management, data quality, and policy issuance processes to ensure consistent, high-quality service delivery. You will establish operational standards, strengthen collaboration with IT and business partners, and drive improvements through process standardization and automation. The position also involves managing a blended workforce of internal employees, outsourced resources, and automated processes. By developing talent, improving operational efficiency, and maintaining strong controls, you will help support underwriting performance and business objectives. This is an opportunity for an experienced insurance professional to combine strategic oversight with hands-on operational leadership.
You will manage the daily activities and continuous improvement of underwriting support services, ensuring that processes meet established business objectives, service standards, and corporate guidelines. Key responsibilities include:
Develop and implement guidelines, standardized procedures, and service expectations for the Underwriting Services Department.
Ensure underwriting support activities consistently meet defined service levels and operational standards.
Partner with IT teams and home office stakeholders to enhance systems, streamline workflows, improve document production, and develop reporting capabilities.
Establish procedures for account clearance, quotations, binders, policy issuance, and endorsements, while training staff on operational best practices.
Generate and review policy registration reports to ensure accurate records and high-quality documentation.
Oversee a blended workforce comprising internal employees, Business Process Outsourcing (BPO) resources, and increasingly automated processes.
Support data validation activities and identify inconsistencies requiring investigation or correction.
Document and standardize processes before transitioning them to outsourced teams or automated workflows.
Identify repetitive tasks and opportunities for further automation and operational efficiency.
Monitor departmental performance, ensuring objectives remain aligned with evolving business needs and senior management expectations.
Recruit, train, coach, and develop team members while conducting formal and informal performance assessments.
Requirements
The ideal candidate is an experienced commercial insurance professional with a strong understanding of underwriting operations and a proven ability to lead teams, improve processes, and deliver operational results. The following qualifications and skills are required:
Bachelor's degree or equivalent professional experience in the insurance industry.
6–10 years of experience in commercial lines insurance or reinsurance.
Previous experience in a team lead, supervisory, or management position.
Strong knowledge of insurance products, industry practices, and operational environments.
Demonstrated leadership, team development, and performance management capabilities.
Excellent communication skills, including technical writing, presentations, and coaching.
Strong problem-solving, organizational, and analytical abilities.
Proven ability to implement innovative solutions that improve competitiveness and support profitability.
Experience working with underwriting platforms and insurance-related software.
Proficiency in Microsoft Office Suite, particularly Microsoft Excel.
Ability and willingness to travel up to 10%.
Benefits
Base salary range of $80,000–$90,000 per year.
Eligibility to participate in an annual discretionary bonus program.
Health, dental, and vision insurance.
Life and disability insurance.
Wellness benefits.
Paid time off.
401(k) retirement plan.
Profit-sharing plan.
Competitive compensation and benefits package for full-time regular employees.