Boston, Massachusetts, United States
Onsite
Apply today to join our team at our Downtown Crossing location!
Compensation:
Salary: Fixed $72,000 annually
*The offered salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
Position Overview:
The Loss Prevention Manager is responsible for being directly involved in all aspects Loss Prevention program and the management of assigned LP personnel. The overall goal of the Loss Prevention Manager is to improve loss ratio and reduce or prevent any loss related to fraud, theft and operational inaccuracies. The LPM must also work directly with area management that oversees Store Operations, HR and Store Personnel. Minimum 3-5 years of Retail Loss Prevention Management experience in this role is required.
Required Skills and Competencies:
• Must have extensive experience in all aspects of internal investigations and ability to independently conduct internal interviews.
• Significant experience in directly managing external apprehension programs; Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters
• Experience and knowledge of current security technology, CCTV, & covert surveillance; Electronic Article Surveillance Burglar and Fire alarm systems.
• This position also provides oversight of the inventory process in multiple locations. This includes planning, preparation, execution and reconciliation of results.
• Ability to promote accountability and manage the performance of remote personnel with varying skill sets
• Must have excellent communications, strong strategic skills, sound business judgment, and proven consultative skills with all levels of management
• Excellent presentation skills, both verbal and written
• Must be proficient in MS Office applications, including Excel, Word, Outlook, PowerPoint, and Access
RESPONSIBILITIES:
• Responsible for all hiring, managing, and training of Loss Prevention staff for each assigned location(s).
• Independently create, implement, and audit shortage action plans in assigned stores. Must have a proven track record of creating innovative ideas and effective solutions to reduce operational loss.
• Manage, maintain, and troubleshoot all loss prevention equipment that includes but not limited to CCTV, access control, EAS and alarm systems. Must have a working knowledge of system networking and IP configurations.
• Manage all internal and external investigation programs targeting the reduction of theft and fraud. Must be able to complete investigations in a timely manner through use of proven interview and interrogation techniques (WZ Method). Interviewing of dishonest employees may include, but not limited to, telephone or remote conversations. Must possess the ability to secure evidence, including appropriate written statements to support prosecution.
• Responsible for enforcing the policies and standards of the Loss Prevention department and the company.
• Implement and manage training and awareness programs at all levels within store operations.
• Build positive business relationships both within and outside of the company. This includes law enforcement and other contacts within the Retail Loss Prevention field.
• Must have a working knowledge of RFID systems and technology. This includes EAS, Stock Management, shipping and receiving.
• Must be able to suggest and implement physical security controls for warehouse and supply chain. This will include frequent visits to warehouse facilities to evaluate security controls and work with 3rd party vendor to investigate any delivery errors at stores.
Qualifications:
• High school diploma, or equivalent; college degree preferred.
• 3-5 years of retail Loss Prevention management experience
• Excellent communication, verbal and written, skills are required.
• Excellent time management and ability to prioritize / multi task.
• Proficient in conducting investigations and integrity interviews.
• Basic knowledge of computer applications; ex: excel, word, and Power point.
• Wicklander or Reid interviewing and integration certification preferred.
• Ability to travel to stores within assigned area, and maneuver around sales floors, stock room and offices.
Full-Time Requirements:
Full-Time Benefits:
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
