Unit Secretary (CUPE), Outpatient Mental Health - Full Time Temp (approx. 12 months) - Markham Stouffville Hospital

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
 

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage

• You are a patient and/or client centered individual who performs at an exemplary standard

• You are a team player with excellent communication, critical thinking and prioritization skills

Closing date: EOD October 23, 2026

What we are looking for:

Able to work independently and as part of the Outpatient Mental Health  clerical team in our interdisciplinary setting.

Responsibilities will include:

• Reception duties and telephone communication
• Processing referrals and orders, supporting triage and bookings with intake, clinicians, physicians, group orientations etc as needed
• Supporting other OPMH clerical desk(s) as required operationally
• Registering patients and booking follow up appointments and attending appointments for individual patients  and groups
• Managing schedules of physicians and staff, assisting with setting up schedules for new physicians and staff
• Processing patient orders through computer
• Arranging meetings and appointments
• Typing/filing of patient reports/letters
• Processing patient charts and restocking (assembling) new charts 
• Preparing materials for Health Records
• Preparation and typing of patient program pamphlets, etc.
• Ordering and monitoring inventory of supplies

What you bring to the role: 

• Recent Unit Secretary experience in a hospital outpatient  mental health clinic setting
• Excellent public relations, interpersonal, communication and organization skills
• Team player with fellow clerical staff as well as the OPMH interdisciplinary team and physicians
• Previous experience with Microsoft Office (Word, Excel and Outlook) with a minimum typing speed of 45 w.p.m.
• Previous experience using Meditech and Community Wide Scheduling
• Knowledge of and/or completion of a medical terminology course
• Ability to work in a busy environment where patients are experiencing emotional and mental health difficulties
• Previous experience in mental health services will be an asset
• Previous experience organizing therapy group wait lists on excel , booking group orientation sessions and entering group series appointments is an asset
• Demonstrated excellent attendance record with the ability to maintain this same standard
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Work Schedule:

 

The successful candidate is expected to work days, Monday to Friday 9-5.

Please note schedules may change due to operational needs.

Compensation:

CUP C03

Range:

$28.69 - $32.28

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

 

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

  

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

 

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.