This position is with the Service Experience Design team within the larger family of the award-winning Philips Design community. We shape end-to-end Service experiences across the full customer lifecycle for our healthcare partners, seamlessly weaving the needs of both the front-line staff and behind-the-scenes roles. We are a multi-disciplinary design team combining UX, service design, user research and usability to understand the big picture and create solutions that scale with impact. Within our team, your role will be to design intuitive, empathetic, and visually compelling UI/UX for digital service applications and platforms by translating customer- and employee needs into functional product experiences.
Your role spans the entire digital solution process—from conceptualization, through user testing, to collaborative design with development teams—ensuring delivery to our customers. You’ll be working as part of a cross-functional team, your focus is on designing high-quality experiences while always putting the customer first.
Your role:
Analyze, conceptualize, and finetune (digital) design solutions with a holistic approach for service models and ecosystems and its interdependencies, considering the customers and employees using them.
You will have experience in both understanding user needs and validating solutions. From the end-to-end service journeys to the detailed interface level, to ensure effectiveness and overall user satisfaction.
Apply creative solutions and demonstrate design acumen at a variety of solutions, demonstrating knowledge of the latest design tools and methods, including Design systems, Figma, UX prototyping and AI creation tools.
Promote effective team collaboration by fostering co-creation approaches between design, business stakeholders, development teams, and service teams, ensuring the exchange of ideas and perspectives to drive innovative, implementable service solutions.
Communicate with enthusiasm and storytelling methods to drive change and influence stakeholders to achieve the program’s goals.
Work within complex project constraints, including budget and time limitations, ensuring our Filament design system quality and UX outcomes are achieved, while balancing our short-term and long-term objectives.
You're the right fit if you have:
You are currently living in The Netherlands
A Bsc degree and minimal 4 years of relevant experience
You are skilled in creating software solutions from early discovery through conceptualization, prototyping, user testing, and design specifications.
You have an excellent software UI/UX track record, designing for cloud platforms and applications, based on a Design Language System, with clear impact and value on the programs you were involved in.
You have experience working for complex digital ecosystems, preferably in Healthcare domains and/or (digital) Service domains with its various touchpoints, platforms, and applications.
Experience in user research and usability testing for systemic software solutions.
Experience in Figma, UX prototyping and AI creation tools.
Experience in technology platforms and co-designing with (agile) software development teams, preferably including knowledge of relevant coding software.
A good communicator, being able to explain the story and rationales of design decisions in a compelling and convincing way.
Committed to driving and elevating design quality through constructive feedback, co-creation, and design methodologies. Never accept the status quo!
How we work together
This position requires working onsite in the office for a minimum of three days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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