UX Designer

Synopsis of the Role

We are looking a UX Designer to help drive the strategic direction and delivery of intuitive, innovative software and platform experiences across diverse product portfolios. Leveraging Human-Centered Design (HCD) principles, this senior design role is crucial for optimizing user journeys, understanding customer needs and pain-points, integrating forward-thinking design solutions, and ensuring robust collaboration with Equifax Product Managers, Technical Product Owners, and Development teams. This role forms part of a Global UX Centre of Excellence, collaborating with UX designers in the US and other global markets. Working alongside a dedicated team of UX Design Experts, you will build UX discipline and capabilities to support an evolving product portfolio by leveraging data-driven decision-making and core UX competencies.

What you’ll do

• Partner closely with Product Managers, Technical Product Owners, and Development teams to define design feasibility, technical implementation requirements, and overall product strategy across different product areas.

• Provide expert guidance and oversight on the creation of high-fidelity wireframes and interactive prototypes, ensuring they prioritize customer needs and solve complex UX problems (e.g., usability, findability). 

• Directly working with our customers and sales teams, to capture and understand our customer pain-points, and help partner with the Product Teams to bring their product vision to life.

• Working collaboratively with Global UX counterparts to lead the strategic governance, maintenance, and future evolution of our internal Design System, ensuring consistency, scalability, and adherence to accessibility standards across all platforms and product areas.

• Drive innovation by proactively exploring, proposing, and proving out emerging technologies, solutions, and processes to future-proof our products.

• Clearly articulate strategic design vision, rationale, and outcomes to senior and cross-functional stakeholders, including product managers and engineering leads.

• Keep abreast of competitor products, industry trends, and the capabilities of new design tools.

• Collaborate closely with Marketing, Sales & Product Teams to leverage research findings, applying these insights to drive key strategic design decisions and complete the Lean UX Canvas.

• Lead and oversee evaluative user testing and usability studies on prototypes and developed features, working in partnership with the Research team to gather iterative feedback and measure design success.

• Champion accessibility by ensuring all design solutions and contributions to the Design System meet high standards (e.g., WCAG 2.1+ compliance) for inclusive user experiences.

What experience you need

• Extensive progressive experience in UX/UI Design in a product-led organization

• Bachelor's Degree in Design, Computer Science, Engineering or a related field, or equivalent professional certification from an accredited design program.

• Proven, hands-on experience applying the principles of Human-Centered Design (HCD) methodology throughout the entire product development lifecycle.

• Experience leading user testing, usability studies, and leveraging the Lean UX Canvas for rapid hypothesis validation and iteration.

• Demonstrated experience designing to meet WCAG standards and applying accessibility best practices throughout the design and prototyping process.

• Expert proficiency in modern design and prototyping tools, such as Figma, Sketch, or UXPin including their AI capabilities, such as Figma Make or equivalent.

• Ability to interpret UX Design needs from Customer Pain-Points - and conduct customer research, interviews and map out insights and hypothesis to test and validate UX design and product development

• Working across matrix organization - ability to connect teams, colleagues to help solve UX challenges

• Leverage insights and data led decisions, to help inform UX and Product Design

• Testing structures and hypothesis definition and approach structures to validate decisions

• Exceptional cross-functional communication and influencing skills, with a proven ability to articulate strategic design rationale to senior leadership, customers, and engineering leads to drive product alignment. 

What could set you apart

• Advanced skills in Figma, including library management, component creation, and seamless developer hand-off (e.g., via FigJam).

• Experience with Agentic UX Design principles (designing systems that can perform complex, multi-step actions autonomously).

• Experience designing/implementing AI-driven features (e.g., generative interfaces, personalized recommendations, or machine learning models) or knowledge of AI ethics in UX."

• Proficiency with the Adobe Creative Cloud Suite (e.g., Illustrator, Photoshop) for high-quality visual asset creation and refinement.

• Strong knowledge of JavaScript.

• A portfolio that clearly demonstrates leadership on complex, successful design projects and a commitment to accessible design standards.

• Knowledge of core front-end technologies: HTML/CSS.

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Tech Dev and Client Services

Schedule:

Full time