UX Researcher - Digital Experience (Business Banking)

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We’re looking for a UX Researcher who is passionate about understanding people, uncovering meaningful insights, and turning research into real product impact. In this role, you’ll lead and deliver high quality UX research that informs design and business decisions—while clearly demonstrating the value and return on design investment. Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners. Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics and other teams to strengthen relationships and understand the business while delivering solid research. Derives measurable objectives against which UX research work will be evaluated for success.

What You’ll Do
•    Lead and execute end to end UX research that supports business objectives and delivers measurable outcomes
•    Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs
•    Translate research findings into clear, actionable insights that influence product, design, and business decisions
•    Create high quality research artifacts and present findings in a compelling, accessible way for diverse audiences
•    Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understanding
•    Define measurable research objectives and evaluate success against those outcomes to demonstrate impact
•    Uphold excellence in research quality, facilitation, storytelling, and insight synthesis

Basic Qualifications
•    Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
•    Three to five years of UX design research experience

Preferred Skills/Experience

•    Background in the financial institution industry
•    Worked with the UX for large commercial and/or corporate clients
•    Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
•    Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
•    Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
•    Demonstrated analytical, decision-making and problem-solving skills
 

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.