V102 - Bilingual Client Support Receptionist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Responsibilities include, but are not limited to:

• Transfer calls to the appropriate team member or department.

• Return phone calls in a timely manner.

• Direct prospective client calls to the intake team when appropriate.

• Gather initial information from callers before transferring them.

• Schedule appointments and maintain accurate calendar information.

• Follow up by phone with existing clients.

• Use RingCentral for telephone communications.

• Use Google email, calendar, chat, and video tools for daily communication and scheduling.

• Maintain dependable attendance and remain available to answer calls throughout scheduled working hours.

• Answer incoming phone calls promptly and maintain a warm, professional tone.

• Follow up with referral sources.

• Manage multiple incoming calls during busy periods while remaining calm and organized.

• Use Lawmatics and PracticePanther to support call related and client related workflows.

• Use Microsoft Office tools and Fireflies as required for assigned work.

• Serve as the primary point of contact for callers.

Requirements:

Additional Job Description:

• Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST

• Primary Systems: Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies

Required Skills:

•Minimum of 1 year of experience in a client-facing role, such as customer service or sales.
•Advanced/native-level English skills (both written and spoken)

• Warm, friendly, and professional telephone presence

• Clear and confident spoken English

• Bilingual verbal communication

• Active listening skills

• Empathetic and thoughtful communication

• Ability to understand conversational context and adjust communication appropriately

• Composure during periods of high call volume

• Ability to manage several incoming calls without becoming overwhelmed

• Reliable attendance and punctuality

• Strong verbal communication skills

• Professional call handling and call transfer skills

• Scheduling and calendar coordination

• Client service orientation

• Follow-up and information gathering skills

• Genuine interest in long-term receptionist work

Work Shift:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.