V104 - Client Experience Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

At Job Duck, we are looking for a proactive and compassionate Client Experience Specialist who thrives on helping people and creating positive first impressions. In this role, you will serve as a key point of contact for potential clients, managing inquiries, qualifying leads, and ensuring every interaction is handled with professionalism and care. You will play an important role in maintaining organized client information, following up with prospects, and supporting the firm's growth through effective lead management. The ideal candidate is customer focused, resilient, tech savvy, and enjoys building relationships while working in a fast paced environment.

• Monthly Compensation Range: From 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Follow up with prospective clients to maintain engagement and improve conversion rates

• Monitor and respond to incoming communications from prospective clients

• Utilize Google Workspace to manage daily communications and documentation

• Assist with social media inquiries and incoming prospect communications

• Maintain a high level of professionalism and customer service in all interactions

• Monitor and manage potential client leads received through call answering services

• Qualify incoming leads and determine eligibility based on established criteria

• Handle initial client inquiries professionally and empathetically

• Manage and update client information within Lawmatics and Clio

• Maintain accurate lead records and ensure all data is current

• Support client intake processes from initial contact through qualification

• Coordinate appointments and scheduling through Calendly

• Track and update lead activity to support reporting and business development efforts

Requirements:

• 1 year of experience working as an Intake Specialist

• Prior experience with Lawmatics is REQUIRED

• Experience working with CRM systems and lead management platforms

• Experience handling customer inquiries and providing excellent customer service

• Ability to manage multiple prospects and follow up consistently

• Comfortable working with social media platforms and online communications

• Strong customer service experience

• Excellent verbal and written communication in both English and Spanish (but if you only speak English, you are welcome to apply as well)

• Lead qualification and intake management experience

• Proficiency with Google Workspace

• CRM management skills

• Strong organizational and time management abilities

• Attention to detail

• Empathetic and client focused approach

• Resilient and adaptable mindset

• Professional and courteous demeanor

• Social media proficiency

• Ability to work independently

• Strong follow through and accountability

• Location and timezone: Remote, Eastern Standard Time (EST)

• Working Hours: Monday to Friday from

• Expected call volume: Moderate to high

• Software and Tools Required:

- CRM: Clio, Lawmatics

- VOIP: Dialpad

- Email/Calendar: Google Workspace, Calendly

Work Shift:

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.