Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
POSITION SUMMARY:
The incumbent in this position is responsible for providing superior guest services to both internal and external customers through the coordination and supervision of the Valet Department. Incumbent will ensure the safe and efficient transportation, arrival, and departure of Hard Rock Casino Rockford guests and Team Member vehicles, as well as the coordination and over site of the property shuttle bus and coat check.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Provides superior gust service, positively effects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
- Ensure prompt and courteous service for all arriving and departing guests.
- Responsible for smooth flow of traffic to and from Hard Rock Casino Rockford.
- Document’s safety situations, violations, or property damage.
- Handles guest complaints in a timely, accurate and courteous fashion.
- Maintains effective communication with staff and management.
- Assists Valet Manager in maintaining operations and makes decisions in his absence.
- Maintains and monitors guest service standards of user departments in accordance with established objectives.
- Trains, evaluates, and supervises staff to ensure that employees receive adequate guidance and resources to perform job responsibilities.
- Maintains vehicles to the standards of safety, cleanliness, and reliability as set forth by the department, company, and legal regulations to ensure reflection of proper company image, minimize vehicle breakdowns, and maximize passenger safety.
- Attend and participate in meetings, completing follow-up as assigned.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
High School diploma or equivalent required. These skills and abilities are typically acquired through at least 6-months of Valet, guest transportation or related experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois gaming Board Regulations.
- Must successfully pass background check.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
- Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must possess the ability to take charge, make improvements, build teams, and make decisions.
- Must possess good knowledge of computers (Excel, Word, Outlook, etc.)
- Must be detail oriented.
- Must possess excellent time management skills.
- Must be willing and able to work flexible hours including evenings and weekends.
ABILITY TO:
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
- Strong communication and listening skills and excellent speaking, reading, and writing ability.
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
- Fluency in English: additional languages preferred.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk, or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.
Pay Range:
$39,000 - $52,000/
