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Virginia, United States
Onsite
Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world.
Join the team that’s transforming how hospitals and surgery centers run their operating rooms!
Region: National (fully remote)
Department: Vendor Support & Operations
Reports to: Director of Vendor Success
Employment: Full-Time
Compensation: $50,000
O.R. TRAX is a healthcare SaaS company transforming how hospitals and ambulatory surgery centers manage vendor access and surgical scheduling. The platform automates credentialing, enforces compliance, and improves operating room throughput across enterprise health systems.
Trusted by some of the nation’s most complex providers, O.R. TRAX supports hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability. iBadge technology streamlines vendor check-ins, reduces delays, and keeps surgical teams moving.
The company is fast-growing, execution-driven, and built for ownership. Teams run end to end. Wins are visible. Mistakes get fixed fast. The work directly impacts patient care, hospital efficiency, and surgical safety.
This is a front-row seat to building infrastructure healthcare depends on, one hospital and one Ambulatory Surgical Center (ASC) at a time.
Our vendors are the pharma reps, device reps, and other outside vendor personnel who rely on O.R. TRAX and iBadge every day to get into healthcare facilities and ORs to do their jobs. We're looking for a Support Agent to be a frontline resource for them, handling inbound and outbound calls and tickets, digging into issues to find root cause rather than just surface fixes, and keeping our Jira and Confluence documentation accurate and up to date.
It's a fast-paced role that rewards someone who picks things up quickly, investigates thoroughly, and stays calm under volume.
Nice to Have
Why O.R. TRAX?
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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