At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Global HR Operations Leader will be responsible for leading and evolving the human resources and talent acquisition operations groups into a “technology first” service delivery function that meets corporate and regional needs. The ideal candidate will have proven experience with driving results through collaboration and influence in a matrixed, multi-regional organization covering 35+ countries across North America, EMEA, and APAC. Responsibilities will include driving the delivery and improvement of HR lifecycle experiences from pre-boarding through offboarding, drive process improvement and standardization, identifying automation opportunities to meaningfully reduce case volume and escalations in Tier 1 and manual work for HR partners and stakeholders. Success in this role requires the ability to set direction amid ambiguity while staying close enough to the work to drive effective execution.
Job Responsibilities:
- Responsible for developing, implementing and leading a globally integrated, scalable service delivery model for the HR and Talent Acquisition service delivery groups supporting a fast-growing associate population in North America, EMEA and APAC.
- Drive efficiency and global HR service delivery through process optimization and standardization, identifying automation opportunities and AI utilization to reduce manual work, elimination of redundant or non-value-added work, enhancements to drive self-service capabilities.
- Establish, design and implement metrics and dashboards to assess and monitor HR process and service delivery effectiveness, cost per service ROI, and benchmark against industry best practice.
- Analyze data to identify trends and issues, identify root causes and develop and execute improvement plans. Focus on quality, response and closure times, accuracy, number of case management handoffs, associate experience, and automation opportunities, etc.
- Build relationships with global stakeholders to ensure a strong partnership on shared deliverables, clear and timely communication of important business initiatives, alignment of service delivery, scope and priorities, and general collaboration to ensure enterprise-wide standardization where necessary. Global stakeholders may include India HR Operations leader, Heads of regional HR, Global Talent, HR Business Partners, IT Infrastructure, Procurement, Finance, Security, etc.
- General responsibilities of this function includes pre-hire to retire processes; data changes for associates and contingent workers; handling associate inquiries; partnering with stakeholders on execution of HR processes; maintaining current and accurate HR operational process, practice and procedural documentation; assessing case volume to identify trends and solutions to repetitive issues; execution of processes and reporting to keep firm in compliance with labor laws and regulatory requirements; and more.
- Lead, develop and advocate for your team of approximately 20 regionally dispersed associates, including 3 direct reports and 17 indirect & matrixed across US, London, India and Romania. Coach, develop and motivate to achieve efficient, accurate, and responsive service delivery, while helping the team to learn and grow.
- Support global acquisition activities such as onboarding, day 1 orientation activities, post-acquisition integration, and other requirements as needed.
- May perform other duties and partner on special initiatives as needed, including but not limited to Tier 1 system testing, partner on data processing for strategic projects such as acquisitions or organizational changes, etc.
Requirements
- 10+ years of progressive HR Operations or HR Shared Services experience in a multinational organization with operations across approximately 20+ countries including North America, EMEA and APAC
- Proven experience leading and evolving global HR operations across multiple regions, including regional service centers, and evolving function into a globally integrated service model that meets both corporate and regional needs.
- Broad knowledge of HR administration and controls, including benefits, payroll, timekeeping, year-end performance and rewards processes, HR system-of-record transactions, and audits.
- Demonstrated results improving HR service quality, efficiency, and productivity through process redesign, standardization, and continuous improvement.
- Experience leading and developing geographically dispersed teams and working effectively in a fast-paced, highly matrixed environment.
- Experience using HR technology and data to improve operations; hands-on experience with AI is highly desirable.
- Strong system knowledge is a requirement. Workday; ServiceNow; ADP Payroll, Timekeeping and Selection and Screening Services; BDO Payroll highly desirable. Experience with MetLife and Fidelity is desirable.
- Experience managing third-party providers and improving vendor performance is a plus.
- Hybrid role requires 1-3 days onsite plus occasional travel.
Skills/Competencies
- Ability to design globally consistent processes and governance while accounting for local requirements.
- Strong service delivery, project management, and change management capabilities, with the ability to turn strategy into practical execution.
- Outstanding problem-solving abilities using a balance between data-driven insights and collaboration to implement solutions.
- Ability to influence and align stakeholders to lead change across functions, regions, and organizational levels.
- Emotionally intelligent leadership, coaching, and clear written and verbal communication.
- Ability to manage competing priorities and tight deadlines without losing attention-to-detail.
Salary range $180,000.00- $200,000.00. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
