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Naples, Florida, United States
Onsite
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service.What you will have an opportunity to do:
The Restaurant Manager is responsible for the day-to-day leadership and operation of Vicolo, ensuring exceptional guest experiences, consistent service execution, team development, and operational excellence. Reporting directly to the Restaurant General Manager, this position oversees daily front-of-house operations and serves as the primary manager on duty during assigned shifts.
The Restaurant Manager works closely with culinary leadership to deliver an elevated dining experience while maintaining the highest standards of hospitality, cleanliness, efficiency, and profitability.
Essential Responsibilities
Guest Experience & Service Excellence
· Lead daily service periods and ensure exceptional guest experiences at all times.
· Maintain Vicolo's service standards through active floor presence and engagement.
· Anticipate guest needs and resolve concerns promptly and professionally.
· Build relationships with resort guests, local patrons, and repeat customers.
· Monitor dining room flow, reservations, seating strategies, and table management.
· Ensure consistency in service delivery, food presentation, and overall dining experience.
Operations Management
· Oversee daily restaurant operations including dining room, bar, private dining, and outdoor seating areas.
· Ensure proper opening, shift transition, and closing procedures are followed.
· Maintain cleanliness, organization, and appearance standards throughout the restaurant.
· Monitor compliance with health, sanitation, safety, and alcohol service regulations.
· Ensure all operating procedures and service standards are consistently executed.
· Partner with culinary leadership to coordinate service flow and guest satisfaction.
Team Leadership & Development
· Supervise and support servers, bartenders, hosts, support staff, and supervisors.
· Conduct pre-shift meetings and daily lineups.
· Train, coach, and mentor team members on hospitality standards, product knowledge, and service techniques.
· Provide real-time feedback and performance coaching.
· Assist with recruiting, interviewing, onboarding, and training new team members.
· Foster a culture of teamwork, accountability, and guest-focused service.
Financial & Administrative Responsibilities
· Support achievement of revenue, labor, and profitability goals.
· Monitor daily sales performance and labor productivity.
· Assist in creating staffing schedules based on business levels.
· Ensure accurate cash handling and POS procedures.
· Monitor beverage and operating supply usage.
· Assist with inventory management and cost-control initiatives.
· Support the execution of promotional events, wine dinners, and seasonal programming.
Beverage & Wine Program Support
· Promote beverage, wine, and specialty cocktail sales through staff education and guest engagement.
· Support beverage inventory controls and ordering procedures.
· Ensure responsible alcohol service standards are maintained.
· Collaborate with beverage leadership on menu rollouts and training initiatives.
Hilton Systems & Technology
· Utilize Hilton-approved systems and restaurant technology platforms to support operations.
· Ensure proper use of POS systems, reservation systems, labor management tools, and guest service applications.
· Review guest feedback platforms and assist in implementing service improvements.
· Maintain accurate operational records and reporting requirements.
What are we looking for?
Education & Experience
· Minimum 3 years of restaurant management experience in an upscale or luxury dining environment.
· Resort, hotel, or high-volume destination restaurant experience preferred.
· Strong understanding of food, beverage, wine, and hospitality operations.
Knowledge & Skills
· Strong leadership and team-building abilities.
· Exceptional guest service and communication skills.
· Knowledge of fine dining and luxury hospitality service standards.
· Ability to lead a team in a fast-paced environment.
· Strong organizational and problem-solving skills.
· Knowledge of food safety, sanitation, and alcohol service regulations.
· Proficiency with POS systems, Microsoft Office, and hospitality technology platforms.
Physical Requirements
· Ability to stand and walk for extended periods.
· Ability to lift and carry up to 25 pounds occasionally.
· Ability to work nights, weekends, holidays, and flexible schedules based on business demands.
Success Factors
· Consistently delivers memorable guest experiences.
· Maintains strong service standards and operational execution.
· Develops and retains high-performing team members.
· Supports achievement of restaurant revenue and profitability goals.
· Demonstrates leadership, professionalism, and a passion for hospitality.
The Vicolo Restaurant Manager is a highly visible leader who drives daily operations, supports team success, and ensures every guest receives a memorable and authentic dining experience reflective of Vicolo's standards and culture.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
