Position Summary: The VIP Event Planner will assess and conceptualize clients’ needs and desires for a variety of meetings, to include internal events, VIP events, and special event planning.
Essential Functions:
- Adhere to standards of operations, policies, procedures, instructions, etc.,
- Maintain a complete database of accounts.
- Conduct site tours for potential wedding and catering events.
- Plan, sell, and service all groups assigned by the Senior Sales Catering Manager.
- Prepares Banquet Event Orders and Resumes, constantly planning and reviewing the group’s details and changes.
- Ensure all Confirmations, P.O.s, etc are completed and detailed.
- Follow all established Standards of Operation, policies, and procedures – generating and completing all necessary forms, correspondence, etc.
- Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields.
- Perform in a manner that demonstrates the philosophies of Big Cedar Lodge.
- Ensure all arrangements discussed meet guest specifications.
- Promote all company properties and offer information to clients to cross sell the brand.
- Work closely with all departments such as Sales, Banquets, and Group Rooms to ensure that all details are communicated to ensure a successful guests experience.
- Compiles a list of prospective event locations; visits locations with clients and provides guidance on the final selection.
- Compiles price lists and negotiates contracts for services, dates, times, and spaces.
- Consults with clients and coordinates with staff to plan and develop event schedule, topics, and featured speakers.
- Ensures that events meet legal, safety, and health requirements and regulations; obtains necessary permits from fire and health departments.
- Coordinates transportation for guests, attendees, speakers, or other parties.
- Coordinates registration process for event participants.
- Manages all administrative duties and details associated with the event including financial operations, distribution of promotional materials, and responding to inquiries.
- Produce visuals to include power point and publisher presentations.
- Logging and filing event history details for future reference.
- Facilitating the primary point of contract for particular groups.
- Performs other related duties as assigned.
Candidate Profile:
Education and Experience:
- High school diploma or GED
- 2 years or more related experience in sales work, management operations, or related professional area
Knowledge, Skills, and Abilities:
- Remain current with all pertinent computer software programs and equipment relative to job – Delphi, Outlook, etc.
- Have working knowledge of all departments, Big Cedar Lodge, and the resort’s amenities.
- Participate in all department meetings to include BEO, Huddle, Staff, Pre-Cons, etc.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and meticulous attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Creative and effective problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to respond to problems and to assist clients with a calm, courteous, and helpful manner and attitude.
- Thorough understanding of legal regulations and permits required for events.
- Proficient with Microsoft Office Suite or related software.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
- Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
- Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
- Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
- Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
- Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
- High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
- Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
- Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
Certificates, License, Registrations – A safe driving record and the ability to obtain a Missouri E or Arkansas P designated driver’s license.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Big Cedar Lodge
