Virtual Medical Assistant (CST)

About Us:

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Role:

Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9:00 AM - 5:30 PM CST.

As a Virtual Medical Assistant, you’ll be a key member of our Clinical Care Team, supporting patients and providers in a fully remote environment. You’ll ensure smooth virtual visits, accurate documentation, and a compassionate patient experience all while helping shape the future of digital heart care.

Patient care: 

• Prepare patients for physician visits
• Connect with patients, ensure video and audio work, and add interpreters as needed
• Obtain signed telehealth consent forms
• Obtain photos of insurance cards

Clinical duties:

• Prepare patients for physicians
• Take medical information over the phone
• Document medical history, medications, dosing, and primary complaint
• Obtain baseline vitals and verify baseline labs
• Conduct KCCQ survey

Administrative tasks:

• Answer incoming calls
• Engage in confirmation calls for upcoming appointments
• Perform chart checks and engage in chart prep prior to patient visits 
• Schedule follow up appointments and labs
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience

About You:

You’re open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you. You want the superpower to save millions of lives. You possess the following qualifications: 

• Education: High school diploma or equivalent
• Certification: Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) required
• Experience: 1-3 Years of experience as a Medical Assistant to include providing virtual care to patients
• Skills: Exceptional people skills, a GREAT communicator, outstanding organization and multitasking, and detail-oriented with a focus on process
• Traits: Self-driven and excited to support new technology, a fast learner that is flexible and adaptable with a passion for delivering an outstanding patient experience

About Our Culture:

 
• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered 
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation
• We are remote-first: ownership, autonomy, and trust are at the core of how we operate
• We care about diversity: diversity allows us to build an excellent patient experience
• We care about each other: we are stronger together through a culture of mutual respect and active support.
• We invest in our people: Eligible employees have access to a competitive benefits package, including medical, dental, and vision coverage, paid time off, paid holidays, sick time, a 401(k), and additional benefits designed to support you and your family
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status