VP, Client Service (MarTech)

Accountabilities:

Own and develop a portfolio of strategic enterprise healthcare accounts, taking responsibility for revenue growth, client satisfaction, executive relationships, and successful service delivery.
Build and execute multi-year account strategies focused on expanding digital transformation, marketing technology, customer experience, and technology consulting services.
Identify new business opportunities within existing accounts, strengthen partnerships, and collaborate with business development teams to expand the client portfolio.
Act as a trusted strategic advisor to C-suite executives and senior stakeholders, providing guidance on business modernization, digital innovation, marketing technology, and enterprise transformation.
Lead executive business reviews, strategic planning sessions, and account governance meetings to align business priorities, growth objectives, and delivery performance.
Manage commercial and operational performance, including revenue forecasting, pipeline development, profitability, margin management, financial reporting, and risk mitigation.
Lead contract negotiations, commercial discussions, and the development of consulting and technology service agreements.
Partner with consulting, engineering, technology, and delivery teams to define solutions, scope engagements, prepare statements of work, and oversee enterprise transformation initiatives.
Identify opportunities involving digital experience, marketing strategy, customer engagement, and enterprise platforms such as Adobe Experience Cloud and Salesforce.
Develop and maintain strategic relationships with technology partners and industry alliances to support innovation, client success, and business expansion.
Lead and mentor cross-functional teams, ensuring strong collaboration, accountability, and alignment with client expectations and commercial objectives.
Drive the adoption of AI-enabled marketing capabilities, personalization solutions, customer data platforms, marketing automation, and digital experience technologies.
Promote and reinforce information security awareness, ensuring teams follow appropriate practices for acceptable use of information assets, malware protection, and password security.
Identify, assess, and report information security risks, considering their potential impact on the confidentiality, integrity, and availability of sensitive data.
Ensure that data storage, processing, transmission, and protection practices comply with applicable privacy and security regulations, including GDPR and CCPA.
Integrate appropriate data protection measures throughout the information lifecycle to safeguard client and organizational information.
Requirements:
At least 14 years of professional experience in technology consulting, digital transformation, professional services, or strategic enterprise account leadership, preferably within the healthcare sector.
At least 10 years of experience leading technology-enabled business transformation initiatives, including digital modernization, marketing technology, and enterprise-scale transformation programs.
Proven track record of managing and expanding strategic enterprise client accounts, with direct responsibility for revenue growth, executive relationships, client satisfaction, and commercial performance.
Strong understanding of the healthcare industry, ideally with experience supporting healthcare providers, health systems, or other large healthcare organizations.
Demonstrated experience developing strategic client relationships through marketing technology, digital experience, customer engagement, and business transformation services.
Strong knowledge of enterprise marketing and customer experience platforms, particularly Adobe Experience Cloud, Salesforce, and related MarTech solutions.
Established relationships with senior business, marketing, digital, and technology executives, including CMOs, CIOs, CTOs, and other C-suite decision-makers.
Experience collaborating with technology partners, strategic alliances, and external stakeholders to develop innovative client solutions and generate new business opportunities.
Proven ability to identify commercial opportunities, develop account growth strategies, lead complex sales pursuits, and negotiate enterprise consulting and technology agreements.
Understanding of AI-powered marketing, customer personalization, customer data platforms (CDPs), marketing automation, and digital experience transformation.
Experience overseeing complex, cross-functional technology initiatives involving consulting, engineering, digital experience, data, and delivery teams.
Strong commercial and financial management capabilities, including revenue forecasting, pipeline management, profitability analysis, and margin optimization.
Excellent executive communication, negotiation, presentation, and relationship management skills, with the ability to influence senior stakeholders and build long-term partnerships.
Strong strategic thinking and business acumen, combined with the ability to translate complex client challenges into practical technology and consulting solutions.
Demonstrated leadership, team development, and mentoring skills, with the ability to guide multidisciplinary teams and foster a culture of accountability and collaboration.
Knowledge of information security, data privacy, and regulatory compliance principles, including GDPR, CCPA, and relevant data protection practices.
Bachelor's degree or equivalent professional consulting and leadership experience.
Benefits:
Annual salary: $200,000–$240,000, depending on experience, relevant education, professional training, and organizational requirements.
Competitive executive-level compensation aligned with experience and responsibilities.
Opportunities to lead strategic enterprise accounts and influence large-scale healthcare transformation initiatives.
Exposure to innovative technologies, including AI-enabled solutions, marketing automation, customer data platforms, and enterprise digital experience platforms.
Opportunities to collaborate with global consulting, engineering, technology, and business development teams.
Remote working arrangement within the United States.
Opportunity to build strategic relationships with leading enterprise clients and technology partners.
Potential employment visa sponsorship for eligible candidates.
Inclusive and equal-opportunity working environment that values diversity, collaboration, and professional growth.