Warranty Services Supervisor

At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on—and we're looking for team members who share that same commitment to serving others and doing the job right.

At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.

• Manages a group of sub-contractor craftsmen (installers and helpers).
• Walk jobs regularly and verifies readiness for both HVAC rough-in and HVAC trim installations.
• Coordinates installation dates with scheduling team and ensures job are ready for installation
• Check the jobs by phase to assure work is completed.
• Ensure schedule compliance completion of assigned work by Subcontractor installation crews. 
• Coordinates with sub-contractors and office regarding punch lists or repairs as needed.
• Review sub-contractor invoices as needed and approves after work is complete per phase.
• May schedule inspections with local jurisdictions.
• Coordinates and completes paperwork for billable change orders found in the field.
• Meets Builder supervisors on job sites to work through any issues with installations or design.
• Manages all pertinent production related issues with homebuilders in the assigned area of responsibility.  
• Builds rapport and fosters long-term relationships with builder superintendents. 
• Ensures that employees attend all required training
• Continually searches for ways to improve results and effectiveness.
• Provides regular performance updates and recommendations to senior management
• Provides leadership to designated teams through effective objective setting, delegation, and communication based on direction from senior management.
• Addresses issues of concern related to performance providing constructive and ongoing feedback and consequences if performance remains below standards.
• Follows safety policies and procedures
• Other duties as assigned

• 3+ years HVAC installation experience
• High school diploma or GED
• Proven track record of effectively managing multiple projects simultaneously
• Beg/Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Valid driver's license required
• Ability to work overtime with little notice; weekend hours may occasionally be required.

• 3-5 years’ experience as a field supervisor in residential new construction or related experience
• Multi-family HVAC installation experience
• Completed college coursework

• Leadership skills and effective leadership behaviors
• Customer service mindset with both internal and external customers
• Ability to work independently and as part of a team
• Strong work ethic
• Capable of making good judgments/decisions
• Strong interpersonal communication and collaboration skills, with all levels of the organization
• Able to work in a fast-paced, high-pressure environment
• Strong organizational skills, attention to detail and the ability to multi-task
• Ability to build positive relationships with customers, both internal and external
• Proactive mindset
• Mechanical aptitude
• Safety mindset and acceptance of a safety culture

• Majority of time spent in a field environment (hot attics, crawl spaces, uneven terrain, construction sites and finished homes).
• Travel by vehicle to and from work locations
• Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

• Must be able to drive and operate a motorized passenger vehicle or forklift
• Must be able to lift/move up to 50 pounds frequently
• Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
• Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others 
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.