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Plano, Texas, United States
Onsite
Key Responsibilities
• Administer the Knox Manage platform, including directory (user/group) synchronization, admin RBAC, license utilization, and service integrations (Managed Google Play, certificates).
• Configure and maintain device policies, profiles, and compliance rules (password, encryption, restrictions, Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.
• Manage the device lifecycle: enrollment (KME / Android Enterprise), remote lock/wipe for lost or departing-user devices, and inactive device decommissioning.
• Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
• Validate compatibility of new device models, Android OS/One UI upgrades, Knox Manage releases, and new features (COPE, Knox Guard, DeX) before production rollout.
• Troubleshoot device, OS, and app incidents as Tier 2; escalate to Samsung Knox/vendor support and drive issues to resolution with RCA and KB updates.
• Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience administering an enterprise EMM/MDM/UEM solution (Samsung Knox Manage, Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar).
• Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE) and Managed Google Play app deployment.
• Working knowledge of Active Directory / Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
• Experience in an ITIL-based support environment (incident, problem, and change management) using a ticketing system such as Salesforce.
• Strong written and verbal communication skills in English; ability to produce clear reports and documentation.
• Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.
Preferred Qualifications
• Direct experience with the Samsung Knox suite (Knox Manage, Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
• Certifications such as Samsung Knox Certified, Microsoft MD-102, CompTIA Mobility+/Security+, or ITIL 4 Foundation.
• Experience supporting a Samsung or other large global enterprise environment.
Pay Range: $53,000 to $78,000/year
Benefits: Medical, dental, and vision insurance; 401(k)
retirement plan; paid sick leave; life, accidental death & dismemberment
(AD&D), and long-term disability (LTD) insurance; and optional voluntary
life/AD&D coverage. Benefits are subject to eligibility and applicable plan
terms.
We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.