WIOA Technical Specialist

The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This role assists with participant intake, eligibility verification, case management data entry, and reporting while ensuring all files meet local, state, and federal compliance requirements. The Specialist supports accurate case processing, audit readiness, and high-quality customer service by maintaining data integrity, coordinating documentation, and collaborating with program staff, training providers, and partner agencies.

REPORTS TO: Director of WIOA Compliance

DEPARTMENT: Workforce Development

EXEMPT: Yes

VICE PRESIDENT: Vice President of Workforce Development and Governmental Affairs

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The WIOA Technical Specialist provides technical and administrative support to Workforce Development staff in the implementation of WIOA programs. This position assists with intake documentation, eligibility verification, case management data entry, and report preparation. The Specialist ensures that all participant files meet local, state, and federal compliance requirements and supports efficient case processing and service delivery.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency with Microsoft Office Suite and case management databases.
• Strong attention to detail and organizational skills.
• Ability to interpret and apply complex program regulations and documentation requirements.

EDUCATION AND/OR EXPERIENCE

• Associate’s degree or equivalent work experience in business, office administration, information systems, or a related field.
• Two (2) years of experience in administrative or technical support roles, preferably in workforce development, education, or human services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices.

Eligibility and Documentation Support

• Review participant applications and documentation for completeness, accuracy, and compliance with WIOA regulations.
• Verify eligibility information for Adult, Dislocated Worker, and Youth programs, ensuring timely and accurate processing.
• Maintain secure digital and physical case files, ensuring all required documents are properly labeled, uploaded, and stored.
• Assist in collecting and verifying income, residency, selective service, and other eligibility verification documents.

Case Management System Data Entry

• Enter participant data, activities, and case notes into the state-approved management system MS Works and Eligible Training Provider List (ETPL).
• Update participant status, service outcomes, and follow-up information in real time to ensure data integrity.
• Monitor data for inconsistencies or missing information and communicate corrections to assigned program staff.

Compliance and Reporting

• Prepare files for internal and external monitoring or audits, ensuring all required documentation is in place.
• Conduct periodic reviews of participant files to maintain compliance with federal, state, and local requirements.
• Assist in generating reports related to enrollment, training, performance outcomes, and other WIOA metrics.
• Support the compilation of data for quarterly and annual performance reporting.

Administrative and Technical Assistance

• Provide administrative support to Career Coaches, Center Managers, and Program staff.
• Manage electronic and paper filing systems for participant and program records.
• Assist with preparing correspondence, forms, and participant communications.
• Track training enrollments, supportive service requests, and ensure timely payment and documentation.

Customer Service and Communication

• Respond to inquiries from participants, employers, and partner agencies regarding documentation and case processing.
• Maintain a professional and confidential environment for participants and staff.
• Coordinate with training providers, employers, and partner organizations to obtain or verify documentation as needed.

Continuous Improvement and Professional Development

• Participate in staff meetings, training sessions, and compliance workshops to maintain current knowledge of WIOA policies and procedures.
• Recommend process improvements to enhance workflow efficiency and data accuracy.
• Maintain knowledge of current regulations, policies, and best practices in workforce development.

SUPERVISORY RESPONSIBILITIES: none

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.

Mission

Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.

Vision

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.

The following have been designated to handle inquiries regarding these policies:

EEOC Compliance: The Office of Human Resources

PO Box 1100 Raymond MS 39154; Phone: 601-857-3396 or Email: EEOC@hindscc.edu.

Title IX: Vice President Student Services, Title IX Coordinator

PO Box 1100 Raymond MS 39154; Phone: 601-857-3353 or Email: TitleIX@hindscc.edu.

Full time

12 Month 260 Days

WIOA

40