The WMS Trainer plays a front-line role in preparing Stockton CA DC associates to work confidently and accurately in the new Körber Warehouse Management System (WMS), replacing the legacy Manhattan/PKMS platform. Trainers deliver classroom and floor-based training across Train-the-Trainer (TTT), SME, and End User Training (EUT) audiences, reinforce standard operating procedures on the floor during go-live, and serve as a key point of contact for associates building new habits on the system. This role directly supports associate readiness, minimizes disruption during go-live and peak periods, and helps ensure a smooth transition from legacy processes to Körber. Following the Körber launch, the person chosen for this role will transition into a Process Trainer position within a specific department based on business need.
CA Pay range for this position: $19.50-$22.00/hour
Why You’ll Love World Market
You won’t find a place and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart.
Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it!
When you join our team, you’ll enjoy:
- Benefits that support health, financial security, and personal life needs. Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, and more!
- Paid vacation and paid sick time
- 401(k) plan with Roth option and company match
- Employee Assistance Program and wellness resources to be and do your best
- Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper
- Working with a team who thinks the world of you
What You’ll Do
Training Delivery
- Deliver classroom and hands-on floor training sessions for associates across all operational areas, including orderfill, replenishment, ICQC, shipping, ECOM, and Bolts/Photo.
- Facilitate and support Train-the-Trainer (TTT) sessions to build a sustainable internal training capability.
- Reinforce SOPs already covered in classroom and floor training; redirect associates to SMEs for questions that are net-new or related to underlying system behavior.
- Use approved training materials, scope-of-training documentation, and job aids consistently across all sessions.
- Confirm associate readiness on required hardware, including TC52 RF devices, RF guns, and mobile/hip printers.
Go-Live and Floor Support
- Floor coaching stations and provide just-in-time refreshers during and after go-live.
- Shadow new or lower-confidence associates during their first live transactions in Körber.
- Serve as Tier 1 support on the escalation path, resolving associate confusion and navigation issues on the spot; escalate system-behavior or process issues to the assigned SME.
- Track associates who need a follow-up touch later in the shift or on subsequent days.
- Participate in Start of Shift meetings, daily huddles, and end-of-day wrap sessions to share floor observations and training gaps.
Readiness, Feedback, and Continuous Improvement
- Support administration of ADKAR-based readiness surveys (Awareness, Desire, Knowledge, Ability, Reinforcement) at the appropriate checkpoints for each training group.
- Log issues encountered during training and floor coaching consistently, even when resolved quickly, to support the broader Issue Log and readiness reporting.
- Provide input on training content and pacing based on direct floor observation, particularly for tasks with high muscle-memory demands (e.g., RF scanning sequences).
- Maintain and help update training setup checklists for classroom and floor readiness ahead of each session.
- Will support WMS team with any tasks associated with Go Live Readiness
Experience & Skills You’ll Bring
Required
- Strong working knowledge of distribution center operations; prior experience in a DC/warehouse environment strongly preferred.
- Comfortable using or quickly learning RF/TC52 devices, mobile printers, and warehouse management system interfaces.
- Clear, patient communication style; able to coach associates of varying experience levels and confidence.
- Ability to stand, walk, and move throughout the distribution center floor for extended periods, including during peak and go-live periods.
- Strong organizational skills, including consistent documentation and follow-through on open items.
- Flexibility to work across all shifts, weekends, and adjust availability around go-live and peak operational windows.
Preferred
- Prior experience as a trainer, coach, or SME during a system implementation or similar change initiative.
- Familiarity with Körber WMS or a comparable WMS platform (e.g., Manhattan, PKMS).
- Exposure to change management concepts (e.g., ADKAR) or structured training design.
Success Measures
- Associates demonstrate the ability to complete assigned tasks in Körber independently within the expected timeframe after training.
- Low rate of repeat Tier 1 escalations for the same training topic within a zone.
- Positive trend in Knowledge and Ability scores on post-training and post-go-live ADKAR surveys.
- Minimal disruption to throughput and productivity during the associate's transition period.
Working Conditions
This role is based on-site at the SDC distribution center for the duration of the training rollout and go-live hyper care period, with time split between the training room/floor training area and live operational zones. Trainers should expect a fast-paced environment during go-live week, including participation in early/late shift kickoff meetings and daily huddles.
Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service. All associates earn paid sick leave.
In addition, Full time associates receive vacation and paid holidays. Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-833-680-2399
Email: hrsupport@worldmarket.com
This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the Los Angeles City Fair Chance Act.
An Equal Opportunity Employer
It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.
