Ready to be a Titan?
ServiceTitan's Finance Business Technology (Finance BT) team is looking for a Workday Engineer, Financials to join our Bangalore office as a dedicated production support partner for our Procure-to-Pay (P2P), Record-to-Report (R2R), Tax, and Treasury stakeholders. This role is the front-line system owner for day-to-day BAU operations across corporate finance, ensuring that procurement workflows, general ledger activities, tax compliance systems, and treasury operations run smoothly.
You will work closely with the US-based Finance BT team while interfacing directly with AP/Procurement, Accounting, Tax, and Treasury leadership. This is a versatile, cross-functional role well-suited for someone who enjoys variety, takes ownership of operational health, and is motivated by making complex finance processes more reliable and efficient.
What you'll do
- BAU Production Support: Serve as the first point of contact for system-related requests from P2P, R2R, Tax, and Treasury stakeholders; triage, prioritize, and resolve Jira tickets within SLA
- Close Support: Partner with Accounting and Finance teams during month-end and quarter-end close cycles; support GL reconciliation workflows, journal entry processing in Workday, financial period management, and inter-company activities
- Security and Access Management: Execute access provisioning and de-provisioning in Workday Financials for P2P, R2R, Tax, and Treasury users; enforce Segregation of Duties (SOD) policies and maintain accurate access rosters
- Report Requests: Build, maintain, and deliver ad hoc and recurring reports from Workday and related Finance systems to support AP/procurement tracking, GL analysis, tax reporting, and cash and treasury operations
- Incident Management: Document, track, and escalate system issues; partner with the US-based Finance BT team to drive resolution, root cause analysis, and preventive follow-up
- Process Documentation: Create and maintain runbooks, SOPs, and user guides for recurring production support workflows
- Stakeholder Communication: Communicate proactively with finance stakeholders on ticket status, expected resolution timelines, and system or process changes
- Managing Workday major releases, identifying impacts and enhancement opportunities associated with new releases, and communicating changes appropriately
- Providing support for functional and technical implementations in Workday, including working with cloud-based technologies, performing data cleansing and conversions, interface design/development, and participating in the systems development life cycle (SDLC)
What you'll bring
- 3 to 5 years of experience in a finance systems, ERP support, or business technology analyst role
- Hands-on experience with Workday Financials, specifically in Procurement, Accounts Payable, General Ledger, Banking and Settlement, or related modules
- Working knowledge of Workday security roles, business process framework, and domain-based security configuration
- Experience triaging and managing support tickets in Jira, ServiceNow, or a comparable ITSM platform
- Solid understanding of Procure-to-Pay (P2P) and Record-to-Report (R2R) business processes; working familiarity with Tax or Treasury workflows is a plus
- Experience in all phases of the technology implementation lifecycle, including requirements gathering, design, build, testing, and go-live support
- Well-versed in Calculated Fields, condition rules, custom validation rules, custom alerts, business process notifications, tenant setup configuration, and Custom Organizations/custom worktag setup
- Ability to independently investigate data discrepancies, trace transaction flows, and clearly communicate findings to both technical and non-technical audiences
- Excellent written and verbal communication skills; comfortable engaging with US-based stakeholders asynchronously and in real-time video calls
- Bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field
Nice to Have
- Workday certification in Financial related modules
- Exposure to tax compliance or automation platforms such as Avalara or Vertex
- Familiarity with treasury management systems or bank reconciliation tooling
- Familiarity with SQL or analytics and BI tools such as Snowflake, Tableau, or similar
- Prior experience supporting finance operations in a SaaS or high-growth technology company
- Experience with AP automation tools or procure-to-pay workflow optimization
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.
