At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable):
Shift 1 (United States of America)Job Description:
Compensation: $110,000 - $120,000
Under minimal supervision, this position is responsible for application functional and technical support of assigned applications. Serves as an internal subject matter expert to manage and support Workday applications, including analysis, maintenance, troubleshooting, ensuring data integrity, security, and accuracy. This position will be a trusted advisor, working closely with stakeholders to understand their needs, design solutions, recommend and implement process improvements, identify and assess cross functional impacts, offer end-user support through a ticketing system, including root cause analysis, new release management, create and maintain training materials and documentation. Develop and execute a strategy for continuous improvement of processes and functionalities and ensure the critical issues are being addressed in a timely manner.
Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
Assures quality customer service to all customers.
Maintains good attendance and punctuality per the absence policy.
Manage and support assigned Workday application, including analysis, maintenance, troubleshooting, new release management, ensuring data integrity, security, and accuracy; address and resolve data issues.
Configure and maintain Workday to align with organizational policies, compliance requirements, and best practices.
Ensure the critical issues are being addressed in a timely manner.
Conduct regular audits to ensure data quality, integrity, and security of the system and comply with relevant laws and regulations.
Work with stakeholders to develop effective reports, dashboards and analytics tailored to user needs using Workday tools and best practices.
Develop and execute a strategy for continuous improvement of processes and functionalities.
Create test scenarios/test cases, test and support new configurations and deployments.
Help identify and assess cross functional impacts from configuration changes that would impact other areas.
Develop and maintain detailed documentation on processes, configuration, and workflows.
Review functionality delivered in Workday releases to assess business impacts and identify opportunities for enhancements.
Collaborate with integration teams to design, test, and implement interfaces between Workday and other systems, ensuring seamless data flow and accuracy.
Performs all other duties, at the discretion of management, as assigned.
KNOWLEDGE/EDUCATION
Bachelor's degree required.
Knowledge of applicable business application(s) required.
Knowledge of automated applications systems, system development life cycle, and project management principles required.
Workday Certification in one or more modules preferred
5 years of experience implementing and supporting Workday ERP and relevant Workday SKU, required. To Include:
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Ability to gather technical and business requirements and translate into action plans.
Excellent problem-solving and customer service skills with a keen attention to detail.
Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines.
Location:
Vitalant Remote Work
Phoenix, AZ 85007
Job Category:
Information Technology (IT)Contact Information: careers@vitalant.org
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.
