The Workplace Solutions Manager serves as the operations and hospitality leader at a premier workplace in downtown Houston. This role is responsible for creating a world-class workplace experience through the seamless delivery of hospitality, office services operations, employee experience, conference and event services, and facilities support. The ideal candidate combines a hospitality-first mindset with office services excellence and has strong team leadership abilities.

JOB SUMMARY

Workplace Experience

• Create and execute a workplace strategy that enhances employee engagement, productivity, and culture
• Develop workplace programs, events, activations, and engagement opportunities
• Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives
• Establish service standards that create memorable employee and visitor experiences

Front-of-House Operations

• Lead reception, conference services, hospitality, and visitor management functions
• Drive a hospitality-first culture focused on personalized and proactive service, and creating memorable experiences
• Oversee executive visits, VIP hosting, workplace events, and catering coordination
• Establish and maintain service standards across every customer-facing touchpoint

Back-of-House Operations

• Lead mailroom, print, shipping and receiving, inventory, and office services operations
• Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations
• Establish service standards and drive operational excellence across all office services functions
• Maintain operational readiness of office equipment, supplies, and workplace service resources
• Support preventative maintenance planning, workplace readiness initiatives, space utilization reviews, and occupancy management programs
• Coordinate workplace moves, reconfigurations, and occupancy-related initiatives
• Monitor service levels, operational performance, and workflow efficiency
• Manage the team by recruiting, developing, and coaching workplace service professionals, and build a high-performance culture focused on accountability, collaboration, and service excellence
• Manage vendor relationships, contracts, and service delivery expectations

Drive Business Results

• Establish key performance indicators (KPIs) and service-level agreements (SLAs)
• Analyze workplace data, customer feedback, and service metrics to identify opportunities to drive continual improvement
• Present business reviews, workplace insights, and performance reports to client leadership
• Identify cost savings and efficiency opportunities while maintaining service excellence
• Manage workplace services budgets and submit department reporting

REQUIRED QUALIFICATIONS

• Bachelor's degree (or equivalent experience) in Business, Hospitality Management, Facilities Management, Operations Management, or related field
• 7+ years of progressive experience in workplace services, hospitality operations, facilities coordination, corporate services, or office operations
• 3+ years of leadership experience managing multidisciplinary teams
• Demonstrated success leading both front-of-house hospitality and back-of-house office services teams
• Experience partnering closely with facilities management, building operations, engineering, security, and technology teams
• Strong project management, organizational, and problem-solving skills
• Exceptional communication and relationship-building abilities
• Advanced proficiency in Microsoft Office applications

PREFERRED QUALIFICATIONS

• Hospitality leadership experience in luxury hotels, conference centers, executive services, corporate hospitality, or premium client environments
• Experience in outsourcing services
• Experience supporting legal, financial services, professional services, or Fortune 500 clients/companies
• Experience managing integrated workplace services, facilities coordination, mailroom operations, print services, and workplace support functions
• Experience with workplace management systems, visitor management platforms, CAFM/IWMS technology, and service management tools

WHAT SUCCESS LOOKS LIKE

The successful Workplace Solutions Manager will:

• Maintain high-performing workplace operations with measurable service outcomes
• Build strong partnerships with client leadership and key stakeholders, resulting in high client satisfaction scores
• Lead engaged, customer-focused teams that consistently exceed expectations
• Create a workplace environment that reflects the client's culture, brand, and business objectives
• Lead and motivate SPS team members, delivering strong employee engagement scores
• Ensure workplace readiness, operational compliance, and consistent service delivery across all functions

KEY AREAS OF COLLABORATION & INFLUENCE

• Realize the importance of a team working environment
• Collaborate, communicate, and work effectively with SPS team members, clients, and other vendor partners
• Participate in project groups and meetings as required
• Promote the vision and values of SPS
• Transfer best practice
• Use the site to promote and further develop SPS

PHYSICAL DEMANDS

• Sitting at a computer for 50% of the time
• Walking/inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.