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Rio de Janeiro, Rio de Janeiro, Brasil
Remote only
BlueCloud is a Snowflake Elite Partner and the 2026 CoCo Catalyst Snowflake Partner of the Year. We help enterprise organizations move from fragmented legacy systems to unified, AI-ready Snowflake platforms — delivering data migration, engineering, governance, BI & analytics, and AI/ML solutions 40–50% faster than traditional approaches.
With 450+ Snowflake consultants, 200+ enterprise transformations under our belt, and a 100% Snowflake focus, we combine advisory-led thinking with AI-powered accelerators to turn months of work into weeks of results. Our clients span Financial Services, Healthcare & Life Sciences, Retail, Manufacturing, Energy, and more — and the outcomes speak for themselves: 97% faster reports, 40% fraud reduction, $1.5M in client savings, and 10× client growth.
We don't just strategize — we execute.
About the Role
We're looking for a System Administrator to keep our IT operations running smoothly. This role owns day-to-day help desk ticket triage, configures and maintains SSO across business applications, and executes infrastructure changes through our formal change management process.
Key Responsibilities
Ticket Triage & Support
· Monitor the IT ticket queue and triage incoming requests by priority, impact, and urgency
· Categorize, assign, and escalate tickets to the appropriate team or specialist as needed
· Track SLAs and follow up to ensure timely resolution
· Communicate clearly with end users on ticket status and resolution steps
· Maintain and improve triage documentation and runbooks
SSO & Application Access
· Configure and maintain Single Sign-On LSSO) integrations for business
applications (e.g., SAML, OIDCM
· Onboard new applications into the identity provider (e.g., Okta, Azure AD,
Google Workspace)
· Manage user provisioning/deprovisioning and group-based access via SSO
· Troubleshoot authentication and access issues across integrated apps
· Maintain accurate documentation of SSO configurations and app inventory
Change Management
· Submit, document, and execute system changes in accordance with the change management process
· Prepare change requests including risk assessment, rollback plans, and implementation steps
· Coordinate with stakeholders and obtain required approvals before implementing changes
· Execute approved changes during designated maintenance windows · Validate changes post-implementation and document outcomes
Requirements
· 3+ years of experience in system administration or IT support
· Experience with identity providers and SSO protocols LSAML, OIDC, SCIMM
· Familiarity with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow)
· Strong troubleshooting and communication skills
· Ability to work independently and prioritize competing requests
Nice to Have
· Experience administering Okta, Azure AD, or Google Workspace
· Some scripting experience LPython, PowerShell, or Bash) for automation · Prior experience in a regulated or compliance-driven environment
