At Mintel, we help businesses understand people, markets, and what comes next. As a global market intelligence agency, our understanding of consumers, innovation, and global markets gives clients the clarity to act and the confidence to lead. With more than 50 years of expertise, we combine the real-world understanding of our experts with advanced technology to uncover patterns, anticipate change, and help organizations make smarter decisions.
As an Account Manager within the Strategic Partner Accounts team, you are responsible for driving client retention, growth, and value realization across a portfolio of global enterprise clients - including strategic anchor accounts, which span multiple business units, regions, and buying centers operating under a single global relationship.
This is an individual contributor role with full ownership of renewal and expansion revenue targets. You will deliver proactive, high-touch engagement, ensuring clients achieve measurable business outcomes and continue to invest in their partnership with Mintel. On the most complex accounts, this includes managing risk and opportunity independently across multiple internal client stakeholders and organizational layers, rather than a single point of contact.
You will work in close partnership with Global Account Directors and Lead Client Partners in a team-selling environment to align client value with commercial success.
This is a Hybrid position based in Sao Paulo.
Key Responsibilities:
Renewal Ownership & Commercial Performance
- Own a defined portfolio renewal and growth target
- Develop and execute account-specific renewal strategies based on demonstrated client value
- Maintain accurate renewal forecasts and pipeline visibility
- Deliver against retention and revenue expansion targets
- Track and defend renewal health at the sub-account level (business unit / region) as well as in aggregate, since a single global relationship can mask fragmented risk within individual divisions
Contract Negotiation & Commercial Execution
- Lead renewal and contract negotiations, including procurement engagement
- Build and present compelling commercial narratives linked to ROI and client outcomes
- Manage objections and position Mintel’s value effectively
- Close renewal and expansion deals to achieve target performance
- Navigate formalized, RFP-driven procurement processes and multi-year MSA/SOW structures typical of large, multi-divisional global organizations, including competitive vendor reviews
Growth Opportunity Identification
- Identify upsell and consulting opportunities through structured discovery
- Partner with Account Directors and Client Partners to convert opportunities into revenue
- Leverage client data and engagement signals to drive account growth
- Independently identify and coordinate opportunities that surface in different parts of the client organization (e.g., category management, innovation/R&D, e-commerce, sustainability), each with distinct insight needs and separate budget owners
Client Engagement & Adoption
- Deliver proactive, structured engagement plans across assigned accounts
- Facilitate training sessions and workshops to drive platform adoption
- Build and maintain strong, multi-level stakeholder relationships
- On accounts with layered global / regional / local structures, coordinate a consistent cadence and message across a wide network of individual contacts so the relationship stays coherent
Cross-Functional Collaboration
- Partner with internal teams (Insights, Product, Consulting, Operations) to deliver client outcomes
- Contribute to coordinated global account strategies
- Act as the internal orchestration point across multiple Mintel service lines engaged concurrently on different parts of the same account, ensuring internal teams present a unified front
Success in this role is evaluated through:
- Portfolio retention rate (%)
- Net revenue retention (NRR) / revenue growth
- Renewal and expansion revenue achievement vs. target
Required Skills & Competencies:
- Client-focused mindset with strong understanding of enterprise client needs
- Commercial accountability with experience owning revenue or renewal targets
- Negotiation skills, including experience working with procurement stakeholders
- Executive presence with ability to influence senior stakeholders
- Collaborative approach within cross-functional environments
- Self-directed and accountable for both client and commercial outcomes
- Excellent communication skills, adaptable across levels and regions
Experience & Qualifications
- 5+ years’ experience managing enterprise or global client relationships
- Demonstrated experience owning or contributing to renewals, revenue targets, or quota achievement
- Experience in complex, multi-stakeholder environments
- Proven capability in contract negotiation, objection handling, and closing deals
- Familiarity with customer success methodologies and value-based engagement models
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
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