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Remote - United States, United States of America
Remote only
Why should you join our team?
American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams.
Benefits offered by American AgCredit:
Position will be posted until filled.
Under the direction of the Director of Technology Service Management, the Application Support Engineer is responsible for the daily monitoring, management, troubleshooting and issue resolution for all the software components of our hosted platform. This position works closely with our infrastructure operations and business development teams to provide end-to-end platform support and application management services. This role is also responsible for a general understanding of products, services and solutions (including market, trends and strategies) related to the Association’s application portfolio, platform and automation tools. Collaborates and engages in activities to assure knowledge development, sharing, leading, and integration within and across the organization as suitable. Where appropriate, the Application Support Engineer will contribute to innovation and continuous improvement efforts to reduce operational costs relating to the Association’s application portfolio. Consistent, sustained communication across IT and with our Business Partners is required to ensure service excellence for the Association.
This position supports key operational demands, including Production Support stability and responsiveness, Knowledge Management maturity, Problem Management (root cause analysis and trend reduction) and Major Incident Management (coordination, communication, and resolution discipline) for AAC, ensuring we are operating in a scalable, resilient and well- controls manner to strengthen our operational capabilities and reduce risk.
ESSENTIAL DUTIES:
LEVELS OF SUPERVISION EXERCISED AND RECEIVED:
Exercises no supervision; makes some independent decisions; works under direction from Director of Technology Service Management.
TYPICAL EDUCATION AND EXPERIENCE:
ESSENTIAL JOB REQUIREMENTS:
Must have the ability to perform basic office tasks and sit at a desk for an extended period of time. Job requires extensive use of computers and phones. While performing the job, the employee is required to sit, crouch, kneel, crawl, reach and have the ability to lift up to 40 pounds. Ability to work with typical hardware and cabling practices required. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit and use their hands and fingers, and reach in all directions is essential in performance of the job. Must be able to interact effectively with people at all levels of company. Must be able to work the occasional weekend, holiday and after hours support. Occasional travel may be required.
PAY RANGE:
Minimum $84,620.15 - Max $135,392.24 AnnualThis range is reflective of the national salary average for this position and will be adjusted using geographic variance for physical location of the hired candidate. American AgCredit may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
Reflected is the national base pay range and title offered for this job at the current level.
Compensation, title, and job level may be adjusted based on candidate qualifications including but not limited to achievements, skills, experience, or work location.
Salary offered, within the applicable range, is one component of the total rewards package offered to candidates.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
American AgCredit provides equal opportunity in employment to all employees and applicants. We celebrate diversity and do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other characteristics protected by applicable federal, state, or local laws. American AgCredit prohibits harassment of any individuals on any of the bases listed above.
If you need assistance or an accommodation due to a disability, you may contact us at jobs@agloan.com.