Humana is committed to helping people achieve their best health by delivering innovative technology solutions that enable exceptional member and provider experiences.
The Associate Vice President, Quality Engineering – Insurance Segment will join a high-performing, highly innovative technology organization with a strong culture of quality excellence. This leader will build and lead quality engineering across Humana’s enterprise-scale insurance technology platforms, ensuring end-to-end delivery quality, release confidence, and continuous modernization of quality practices.
This role is accountable for driving consistent quality engineering execution across multiple product/application teams, partnering closely with Product, Engineering, Architecture, Platform, and DevOps leaders to embed quality throughout the software development lifecycle.
Key Responsibilities
Strategy, Leadership & Operating Model
Define and execute the quality engineering strategy for Humana’s enterprise-scale insurance technology platforms, aligned to business priorities and enterprise direction.
Build, lead, and develop a high-performing organization of quality engineering leaders, engineers, and SDETs across multiple teams.
Promote a culture of shared quality ownership and “built-in quality” within agile delivery teams.
Drive a scalable delivery model for quality engineering, including clear standards for execution, reusable assets, and consistent ways of working across teams.
Delivery Quality, Validation & Release Readiness
Own end-to-end delivery quality outcomes across the insurance technology portfolio.
Ensure quality planning and execution across functional, integration, end-to-end, and regression validation.
Lead defect management practices including triage, root cause analysis, and prevention strategies to reduce escaped defects.
Provide release readiness assessments and technical release validation in partnership with Engineering and DevOps.
Coordinate production quality support, including incident quality analysis and post-release learning.
AI & Automation-First Quality Engineering & CI/CD
Drive AI- and automation-first quality engineering practices to improve speed, coverage, and confidence across the delivery lifecycle.
Establish and maintain segment-level automated regression capabilities, ensuring test suite reliability, maintainability, and business value.
Integrate quality signals into CI/CD pipelines (e.g., automated validations, quality gates, and actionable reporting) to support frequent, stable releases.
Leverage standards, patterns, and reusable assets established by the core Platform Quality Engineering team to promote consistency and scalability.
Partner with engineering teams to modernize test frameworks and automation approaches for distributed and cloud-native systems.
Non-Functional Testing & Security Validation
Coordinate non-functional testing strategies and execution (performance, reliability/resiliency, and operational readiness) across the portfolio.
Ensure security validation execution is aligned to enterprise standards and SDLC controls.
Promote risk-based testing approaches to balance speed, quality, and compliance expectations.
Stakeholder Partnership & Influence
Partner with Product, Engineering, Architecture, Platform, and DevOps leaders to embed quality throughout the delivery lifecycle.
Influence engineering practices that improve reliability, scalability, and member/provider experience.
Align portfolio priorities with enterprise quality engineering direction, contributing to shared roadmaps and capability advancement.
Metrics, Governance & Continuous Improvement
Adhere to quality metrics, reporting, and governance processes established by the quality enablement team.
Partner with the enablement team to refine and evolve portfolio-relevant measures, insights, and governance routines.
Use quality insights to identify systemic improvement opportunities and drive maturity progress across teams.
Required Qualifications
15+ years of experience in software engineering, quality engineering or testing.
Demonstrated experience leading quality engineering organizations supporting large-scale enterprise applications.
Proven success leading quality engineering modernization and transformation initiatives (automation, tooling, operating model, and metrics-driven execution).
Experience managing senior leaders and geographically distributed teams.
Strong understanding of modern software delivery practices including Agile, DevOps, and CI/CD.
Familiarity with quality engineering approaches across API, UI, integration, and end-to-end validation within distributed and cloud-native architectures.
Strong executive communication and stakeholder management skills; ability to influence outcomes across product and engineering organizations.
Preferred Qualifications
Experience in healthcare, payer/insurance, or other highly regulated environments.
Familiarity with claims, enrollment, provider, or digital member experience platforms.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
