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Canada
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Experience Representative based in Canada.
The Bilingual Customer Experience Representative plays a key role in delivering exceptional customer support across a range of product and service inquiries.
You will assist customers with technical troubleshooting, warranty support, pre-purchase questions, and product guidance.
The role is primarily phone-based, with additional support provided through digital channels when needed.
You will act as a customer advocate, identifying recurring issues and helping internal teams improve the customer experience.
Success requires strong communication, technical curiosity, organization, and the ability to manage a high volume of interactions.
You will receive ongoing training to expand your knowledge of mechanical and electronic consumer products and more advanced troubleshooting scenarios.
This is a full-time remote opportunity available across multiple Canadian provinces, with a Monday-to-Friday schedule and occasional weekend or holiday coverage as needed.
In this role, you will combine customer service expertise with technical problem-solving to resolve inquiries efficiently while maintaining high service and quality standards.
The ideal candidate combines strong customer service experience with technical aptitude, excellent communication skills, and the ability to manage multiple priorities in a high-volume environment.
