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Position Summary:
The Collaboration Administrator is responsible for the administration, security, governance, optimization, and operational support of Mohegan's enterprise collaboration and productivity platforms. The role administers Microsoft 365 services including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Microsoft Purview capabilities, Copilot for Microsoft 365, and related workplace technologies.
This position partners with Infrastructure, Information Security, Service Desk, Application Development, Legal and Compliance, and business stakeholders to deliver reliable, secure, and intuitive collaboration services. The administrator promotes platform adoption, lifecycle governance, automation, data protection, user enablement, and continuous improvement across enterprise locations.
Primary Duties and Responsibilities include but are not limited to:
Collaboration Platform Administration
- Administers and supports Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, Forms and other approved Microsoft 365 services.
- Manages tenant and workload configurations, administrative roles, service policies, licensing, permissions, integrations, and feature releases.
- Monitors Microsoft 365 service health, message center notifications, adoption trends, capacity, performance, and availability; coordinates response to service-impacting events.
- Evaluates new capabilities and recommends platform improvements aligned with business needs, enterprise architecture, security, supportability, and cost.
Microsoft Teams and Communications
- Implements and maintains Teams governance, including team creation, naming, ownership, expiration, archival, guest access, external collaboration, applications, meetings, webinars, and conferencing policies.
- Troubleshoots complex client, meeting, calling, presence, federation, and collaboration issues in partnership with network, endpoint, identity, and vendor teams.
SharePoint, OneDrive, and Content Services
- Administers SharePoint Online sites, hub sites, site collections, permissions, sharing controls, storage, navigation, search, and lifecycle standards.
- Supports intranet, departmental, project, and collaboration workspaces, as well as document management and content migration initiatives.
- Manages OneDrive configuration, sharing, synchronization, retention, ownership transfer, and data recovery processes.
Microsoft 365 Security, Governance, and Compliance
- Applies least-privilege and Zero Trust principles to collaboration platforms, administrative access, applications, guest access, and external sharing.
- Partners with Information Security and Compliance to implement data classification, sensitivity labels, retention, records management, eDiscovery, legal hold, data loss prevention, auditing, and insider-risk controls as assigned.
- Reviews platform access, excessive permissions, orphaned resources, inactive workspaces, risky applications, and external-sharing exposure; coordinates remediation with owners.
- Supports internal audits and applicable privacy, SOX, gaming regulatory, legal, and corporate policy requirements.
Identity, Integration, and Automation
- Supports collaboration-related identity and access controls within Microsoft Entra ID, including groups, enterprise applications, conditional access dependencies, and privileged administration.
- Uses PowerShell, Microsoft Graph, Power Automate, APIs, and approved tooling to automate administration, reporting, lifecycle management, provisioning, and compliance tasks.
- Supports approved integrations between Microsoft 365 and enterprise systems while ensuring appropriate authentication, authorization, data handling, monitoring, and ownership.
Copilot, AI, and Digital Workplace Innovation
- Supports deployment, administration, adoption, and governance of Copilot for Microsoft 365 and other approved AI-enabled productivity capabilities.
- Partners with security, privacy, legal, information governance, and business teams to promote responsible AI use and appropriate data-access practices.
- Evaluates emerging digital workplace technologies and conducts pilots, technical assessments, and recommendations for enterprise use.
Operational Support and Service Management
- Provides advanced technical support for collaboration services and fulfills incidents, requests, problems, and escalations within established service expectations.
- Performs root cause analysis, documents corrective actions, and implements improvements that reduce recurring incidents and user disruption.
- Participates in Change, Incident, Problem, Release, Configuration, and Knowledge Management processes.
- Participates in an on-call rotation and provides occasional after-hours support for maintenance, incidents, migrations, releases, and critical business events.
User Adoption, Training, and Knowledge Management
- Develops administrator documentation, architecture diagrams, operating procedures, support runbooks, standards, user guides, and knowledge articles.
- Creates communications, training materials, office hours, workshops, and adoption resources that help employees use collaboration tools securely and effectively.
- Provides technical guidance and cross-training to Service Desk and IT teams to improve first-contact resolution and reduce single-resource dependency.
Secondary Duties and Responsibilities:
- Maintains confidentiality and privacy in accordance with applicable laws, regulations, contractual requirements, and Mohegan policies.
- Coordinates with Microsoft, managed service providers, telecommunications partners, software vendors, and consultants as assigned.
- Supports platform migrations, mergers and acquisitions, tenant consolidation, business continuity, disaster recovery, and cyber-recovery activities.
- Maintains accurate records for licenses, configurations, service ownership, vendor support, technical dependencies, and platform roadmaps.
- Promotes superior customer service, professional communication, teamwork, and continual improvement.
Server Virtualization and Identity Access Management
- Provides secondary administration and operational support for enterprise server virtualization platforms, including VMware vSphere, VMware Cloud Foundation, Microsoft Hyper-V, and related management technologies, as assigned.
- Assists with provisioning, configuration, maintenance, monitoring, patching, and lifecycle management of virtual machines, hypervisor hosts, clusters, templates, and supporting infrastructure components.
- Supports virtualization-related incident response, troubleshooting, performance analysis, capacity planning, and issue resolution in partnership with Infrastructure Engineering and vendor support teams.
- Participates in virtualization platform upgrades, migrations, hardware refreshes, datacenter modernization initiatives, and platform-standardization efforts.
- Assists with maintaining the availability and recoverability of virtual infrastructure, including backup integration, replication, high availability, business continuity, disaster recovery, and cyber-recovery testing.
- Maintains virtualization documentation, configuration records, operational procedures, support runbooks, architecture diagrams, and knowledge articles for assigned technologies.
- Provides secondary support for Windows Server, Active Directory, DNS, DHCP, certificate services, file services, and related enterprise infrastructure technologies when required.
- Provides secondary administration and operational support for the Okta Identity and Access Management (IAM) platform, including application integrations, Single Sign-On (SSO), Multi-Factor Authentication (MFA), lifecycle management, and user provisioning processes.
- Partners with Information Security and Infrastructure teams to maintain secure authentication standards, strengthen identity controls, troubleshoot access issues, and support Zero Trust security initiatives.
Minimum Education and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field.
- Three years of experience administering enterprise Microsoft 365 collaboration services.
- Hands-on experience administering Microsoft Teams, SharePoint Online, OneDrive for Business, and Exchange Online in a complex enterprise environment.
- Experience with Microsoft 365 administrative centers, Microsoft Entra ID, role-based access control, identity concepts, licensing, and service health management.
- Experience with Microsoft Purview, retention, information protection, data loss prevention, eDiscovery, auditing, or related governance capabilities is preferred.
- Experience using PowerShell and Microsoft Graph for administration, reporting, or automation.
- Experience with Power Platform, Copilot for Microsoft 365, Teams Phone, meeting-room technologies, or Microsoft Viva is preferred.
- Working knowledge of networking, DNS, authentication, email flow, endpoint management, browser technologies, APIs, and cloud security fundamentals.
- Working knowledge of server virtualization technologies, including VMware vSphere, VMware Cloud Foundation, Microsoft Hyper-V, virtual networking, shared storage concepts, clustering, high availability, backup, and disaster recovery.
- Experience supporting Windows Server operating systems, Active Directory, DNS, DHCP, certificate services, file services, and related enterprise infrastructure technologies is preferred.
- Demonstrated ability to troubleshoot complex problems, manage multiple priorities, document solutions, and communicate effectively with technical and nontechnical audiences.
- Ability to obtain and maintain gaming licensure in one or more jurisdictions, as required.
- Ability to participate in on-call coverage, work occasional off-hours, and travel to enterprise locations as needed.
- In lieu of a bachelor’s degree, six years of progressively responsible experience administering enterprise Microsoft 365 collaboration services will be considered.
Preferred Certifications:
- Microsoft 365 Certified: Administrator Expert or current equivalent.
- Microsoft Certified: Teams Administrator Associate, Identity and Access Administrator Associate, Information Protection and Compliance Administrator Associate, or current equivalent.
- ITIL Foundation or equivalent service management certification.
Competencies: Incumbent will master the following competencies while in this position:
- Microsoft 365 administration, governance, security, support, lifecycle management, and service optimization.
- Strong customer service, consultation, communication, documentation, training, and stakeholder-management skills.
- Analytical troubleshooting, root cause analysis, automation, process improvement, and attention to detail.
- Ability to translate business needs into secure, scalable, supportable collaboration solutions.
- Ability to work independently and collaboratively while managing incidents, projects, operational work, and competing priorities.
- Commitment to continuous learning, responsible innovation, knowledge sharing, and enterprise standards.
Training Requirements:
- Appropriate Mohegan regulations
- Knowledge of Mohegan corporate and department policies and procedures
- Project management process and methodology
- Mohegan technical architecture and standards
Physical Demands and Work Environment:
- Office work environment
- Must be able to sit in front of a computer screen for extended periods of time
- Requires occasional off-shift work, including late night and early morning hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
