#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.
JOB SUMMARY
Job Profile SummaryThe Corporate Aircraft Scheduler & Aviation Operations Specialist is a professional-level position responsible for the planning, coordination, analysis, and optimization of corporate aviation operations. This role serves as a key operational resource for aircraft scheduling, passenger travel coordination, fleet and crew utilization, aviation technology systems, operational data, and department reporting.
Essential Functions and Responsibilities
- Independently evaluate, prioritize, and coordinate corporate aircraft scheduling requests based on operational requirements, aircraft availability, crew resources, maintenance requirements, passenger needs, and department priorities.
- Develop and manage aircraft schedules to optimize fleet utilization, operational efficiency, crew resources, and passenger service.
- Analyze changing operational requirements and develop appropriate solutions to aircraft, crew, passenger, maintenance, and logistical constraints.
- Exercise professional judgment in identifying scheduling conflicts, operational risks, resource constraints, and alternative solutions.
- Anticipate operational requirements and proactively recommend schedule adjustments or resource solutions when appropriate.
- Coordinate complex passenger itineraries, ground transportation, catering, and other trip-specific requirements.
- Collaborate with flight crews, maintenance personnel, executive assistants, passengers, vendors, and other stakeholders to ensure effective execution of flight operations.
- Manage schedule disruptions and operational changes resulting from weather, maintenance, aircraft availability, passenger requirements, or other evolving conditions.
- Maintain complete and accurate operational, scheduling, trip, and passenger records.
- Serve as a department subject matter resource and power user for aviation scheduling, flight operations, reporting, collaboration, and information-management systems.
- Partner with Information Technology and other technical resources in the design, development, testing, implementation, and continuous improvement of proprietary aviation software and technology solutions.
- Translate aviation operational requirements and business needs into functional system requirements, workflows, and process improvements.
- Evaluate existing operational processes and identify opportunities to improve efficiency through automation, technology, standardization, and system integration.
- Participate in user acceptance testing, system validation, implementation, troubleshooting, and continuous improvement of aviation technology platforms.
- Develop and maintain standardized digital workflows, forms, reporting processes, SharePoint resources, databases, and operational information systems.
- Troubleshoot technology, data, and workflow issues and coordinate solutions with Information Technology, software developers, vendors, and other technical resources.
- Serve as a professional liaison between Aviation, company executives, executive assistants, Information Technology, vendors, and other internal business functions.
- Build effective working relationships with stakeholders to understand requirements, resolve operational challenges, and support business travel needs.
- Communicate operational considerations, schedule changes, alternatives, and recommendations clearly and professionally.
- Provide a high level of service to company executives, passengers, executive assistants, and internal stakeholders.
- Exercise discretion and professional judgment when handling confidential executive travel, passenger information, operational data, and company information.
- Support department leadership with special projects, operational analysis, technology initiatives, and continuous improvement efforts.
Education
- Bachelor's Degree in Aviation Management, Business Administration, Information Systems, Data Anaytics, or a related field preferred.
Work Experience
- 1-3+ years of experience in corporate aviation, flight operations, aircraft scheduling, aviation systems, or a related professional field.
- Experience interactive, advising, directing, and communicating effectively with high level executives and executives assistants
- Experience using aviation scheduling and flight operations software preferred
- Corporate aviation experience strongly preferred.
- Experience analyzing operational requirements and independently coordinating solutions involving multiple resources and stakeholders.
- Experience interacting with, advising, and communicating effectively with senior executives and executive assistants.
- Experience using aviation scheduling, flight operations, or trip-management software preferred.
- Experience with Microsoft Excel, Microsoft 365, SharePoint, Power BI, Power Automate, or comparable business technology platforms preferred.
Knowledge, Skills and Abilities
- Knowledge of: corporate aviation operations, scheduling practices, safety standards, and operational requirements.
- Skills in: problem-solving with the ability to evaluate multiple operational variables and develop effective solutions.
- Skills in: communication with the ability to interact professionally with senior executives, executive assistants, pilots, maintenance personnel, technical professionals, vendors, and other stakeholders.
- Ability to: exercise independent judgment when managing complex and changing operational requirements.
- Ability to: rapidly learn and effectively utilize aviation software, proprietary applications, business intelligence tools, and emerging technology.
- Ability to: organize, reconcile, analyze, and present operational data.
- Ability to: translate aviation operational needs into functional requirements for technology systems, workflows, reports, and process improvements.
- Ability to: identify opportunities for automation, system improvement, standardization, and more effective utilization of operational data.
- Ability to: troubleshoot system, data, and workflow issues and collaborate with technical resources to develop effective solutions.
- Ability to: anticipate operational challenges, evaluate alternatives, and recommend appropriate courses of action.
- Ability to: exercise discretion and maintain confidentiality regarding executive travel and sensitive company information.
- Ability to: respond to urgent operational changes outside normal business hours when required.
Licenses and Certifications
Strength Factor Rating - Physical Demands/Requirements
- Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Strength Factor Description - Physical Demands/Requirements
- Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
- Walking: Moving about on foot (Frequently)
- Sitting: Remaining in a seated position (Constantly)
- Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
- Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
- Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
- Climbing: Ladders, Stairs (Occasionally)
- Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
- Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
- Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
- Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
- Crawling: Moving about on the hands and arms in any direction (Occasionally)
- Reaching: Extending hands and arms in any direction (Constantly)
- Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
- Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
- Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
- Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
- Hearing: Perceiving the nature of sound by the ear (Frequently)
- Tasting/Smelling: (Occasionally)
- Near Vision: Clarity of vision at 20 inches or less (Constantly)
- Far Vision: Clarity of vision at 20 feet for more (Frequently)
- Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
- Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
- Employee is subject to inside environmental conditions
Working Conditions
- Well lighted, climate controlled areas (Constantly)
- Frequent repetitive motion (Constantly)
- CRT (Computer Monitor(s)) (Constantly)
Travel
- Travel required and may include days, nights, weekday/weekends, overnight.
Driving
- Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.
ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email HRSolutions@ONEOK.com or call 1-855-663-6547.
Expected Salary Range
$74,000.00 - $110,000.00
