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Kirklees, England, United Kingdom
Onsite
Our Incora Story is really taking off – we’d love you to join us for the journey!
We are looking for a Customer Account Coordinator to work at our either our site in Mirfield or Derby.
As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
As a Customer Account Coordinator, you will work across a number of customer accounts, supporting a team of Customer Relationship Leads with ongoing orderbook management.
You will help to resolve customer queries by engaging with a range of stakeholders to reach a swift conclusion.
Additionally you will need to support the on-site customer team with occasional travel to the customer base. Therefore, a full UK driving license and access to a vehicle is essential for the role.
About You
You will be exceptional at working on your own initiative and be able to build long-term relationships with both internal and external stakeholders.
You will have a proven track record of working within a B2B customer service or Supply Chain role, with strong negotiation skills to allow you to reach solutions.
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.
Most importantly you will be passionate about our Incora Values and exceeding customer expectations.
So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you!
In return we will offer the things that matter:
We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.
At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience.
At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.
Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.
