.png?1772450247){kind=logo}
ประเทศไทย
Remote only
About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
The role
Nuitée is hiring a Customer Service Representative to join the team that keeps the travel experience running smoothly for travellers.
Day to day, you'll be the point of contact for the partners who rely on Nuitée's platform to book hotels through our partners: guests who need fast, reliable support to keep their operations moving. A lot of the work is steady and relationship-driven. And when things do go wrong — a booking falls apart, a disruption cascades, a case gets complex — you're the one who owns the resolution.
The role sits at the intersection of partner success and traveller experience. You're not just solving a ticket; you're making sure the chain holds together so that the person at the end of it gets where they need to go.
What makes it interesting for you
You'll work closely with customers across the region, building the kind of trust that comes from being consistently reliable, not just reactive. When escalations do land, you'll have the autonomy to coordinate across internal teams, hotels, and partners to get to resolution quickly and professionally.
You'll also contribute to how the emergency function improves over time — better processes, clearer playbooks, and support for junior team members when the pressure is on.
The kind of problems you'll work on
This role fits someone who
Nuitée moves fast, keeps process light, and expects high ownership. This role suits people who enjoy building strong partner relationships, take pride in resolving complex situations well, and want to contribute to something that improves over time. It's less suited to people who prefer purely transactional work or want to stay behind the scenes.
If that sounds like you, we'd love to hear from you.
Apply with your CV & LinkedIn profile — the process is straightforward and typically takes two to three weeks.
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
Want to know if this job is worth applying to?
