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Waterloo, Ontario, Canada
Onsite
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
We are seeking a Desktop Systems Specialist to provide onsite and remote technical support for end users across hardware, software, mobile devices, and workplace technology. This role is responsible for troubleshooting and resolving technical issues, deploying, and maintaining desktop systems, supporting Microsoft 365 applications, and delivering exceptional customer service to employees.
The ideal candidate is a hands-on IT professional who enjoys solving problems, supporting users, and working in a fast-paced environment.
Job Duties & Responsibilities including but not limited to:
Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
Troubleshoot and resolve hardware, software, operating system, and connectivity issues
Install, configure, image, and deploy desktop and laptop systems.
Support Microsoft 365 applications and workplace productivity tools
Manage incidents and service requests through the ticketing system
Perform routine maintenance, software updates, and system patching
Support remote users and provide onsite assistance when required
Maintain accurate documentation, knowledge base articles, and support records
Assist with hardware inventory, asset management, equipment deployment, and replacement activities
Support endpoint security initiatives and promote cybersecurity best practices
Collaborate with IT team members to support technology upgrades and continuous improvement initiatives
Qualifications
College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field
5+ years of experience in desktop support, deskside support, service desk, or technical support
Strong experience supporting Windows environments and Microsoft 365 applications
Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications
Experience working within a ticketing system such as ServiceNow.
Strong customer service, communication, and problem-solving skills
Ability to work independently and in a team as needs arise.
Ability to prioritize and manage multiple support requests in a fast-paced environment
Preferred Qualifications
Experience with Microsoft Intune, Omnessa (Formerly Airwatch/WorkspaceOne), or other endpoint management tools.
Experience supporting remote users
Familiarity with Linux support is a plus
CompTIA A+, Microsoft certifications, or other relevant technical certifications
Salary Range:
$68,600.00-$91,400.000The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.