Director of IT

Location: U.S. Based
Annual salary: USD 175,000 - USD 250,000
Final base salary within this range will be determined based on job-related factors, including the candidate’s experience, skills, qualifications, and geographic location.
Type: Full-time 
Reports to: Chief Operating Officer

About the Role

Nex is looking for an IT Director to own the strategy, delivery, and governance of our business systems and technology operations as we scale Nex Playground globally. This is a senior leadership role with broad scope — spanning enterprise systems, business systems integration and vendor relationships — and direct influence on how Nex operates and grows.

Key Responsibilities

Corporate Technology Stack Oversight

• Lead the roadmap and execution of Nex’s corporate IT and business systems.
• Oversee the administration, maintenance, and reliability of the full corporate tech stack, ensuring systems are well-integrated, performant, and scalable.
• Own the company’s non-coding artificial intelligence use and access policy.

Corporate IT Procurement & Vendor Strategy

• Own all corporate IT and business system vendor relationships, including contract negotiation, performance accountability, and portfolio optimisation.
• Lead corporate IT system procurement — evaluating, selecting, and onboarding tools and platforms that meet Nex’s operational and security requirements.
• Partner on solution architecture and integration decisions with a focus on scalability and cost discipline.

Systems Implementation & Interoperability

• Serve as the internal consultancy lead for IT system rollouts, implementations, and integrations across business functions.
• Partner with respective internal system owners on integration and architectural decisions for payments, taxation, order orchestration, and global commerce workflows.
• Ensure business systems can communicate effectively with one another, maintaining data integrity and operational continuity across platforms.

IT Operations & Access Provisioning

• Own end-to-end corporate IT system maintenance and access provisioning, including identity and access management (IAM), user onboarding/offboarding, role-based access controls, and periodic access reviews.
• Own the full employee technology lifecycle, including device procurement, provisioning, asset management, refresh cycles, and secure device retirement.
• Oversee enterprise productivity and collaboration platforms (eg Google Workspace, Slack, Notion, Zoom, Microsoft 365) and ensure reliable employee access and support.
• Partner with People Operations to deliver a seamless and secure new-hire experience across global locations.
• Manage IT Operations Specialist to support and execute the above responsibilities.

Corporate Data Security & Employee Training

• Own the implementation of Nex’s corporate data security posture — including identity management, endpoint management, device security, MDM, anti-virus, firewall, VPN, backup infrastructure, and corporate SaaS and cloud systems security.
• Support audit and due diligence readiness for corporate IT systems and implement compliance initiatives across corporate IT systems.
• Deliver employee security training programs, including anti-phishing, access hygiene, and applicable statutory requirements.
• Set the direction for Nex’s corporate IT infrastructure for internal use in partnership with internal teams and vendors, ensuring data integrity and appropriate access controls.

Team & Organisational Leadership

• Build and lead a high-performing team of IT professionals.
• Serve as a thought partner to the executive team on technology investments, build vs. buy decisions, and organisational capability building.

Qualifications

What you must have

• 10+ years of progressive experience in IT, Business Systems, or Technical Program Management, with at least 3 years in a senior IT leadership role, ideally as the most senior IT leader at a company of roughly 100–500 people
• Demonstrated success owning enterprise-wide technology strategy and delivery in a fast-scaling company
• Track record of building and managing high-performing teams and external vendor relationships
• Strong executive presence and communication skills across technical and non-technical audiences
• Experience leading corporate IT operations, including endpoint management, IAM, employee onboarding/offboarding, and IT asset lifecycle management
• Deep understanding of enterprise security controls, device management, access governance, and compliance best practices
• Experience administering and securing productivity and collaboration platforms such as Google Workspace, Slack, Notion, Zoom and Microsoft 365

Preferred Qualifications

• Hands-on experience with NetSuite, Shopify, Amazon ecosystems, and data/reporting platforms
• Deep expertise across e-commerce and D2C technology ecosystems
• Background in high-growth, hardware-enabled, or consumer tech environments
• Experience managing global, multi-region systems and distributed teams

What Success Looks Like

• A reliable, scalable technology foundation that supports Nex’s global growth without friction
• A vendor portfolio that is well-governed, cost-efficient, and accountable
• A team that is trusted, capable, and operating with increasing independence