Director of Patient Access

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

Job Title: Director of Patient Access

Pay Rate: $90–$100 per hour (W2)
Contract Type: Full-Time Contract (6–12 months, potential for extension)
Location: Remote (within the U.S.)
Reports To: Vice President, Revenue Cycle Operations

Overview

We are seeking an accomplished Director of Patient Access to lead enterprise-level initiatives that enhance front-end operations, improve patient financial experience, and strengthen the connection between Patient Access and the overall Revenue Cycle.

The ideal candidate is a seasoned healthcare executive and consultant with a proven history of operational leadership in hospital-based Access Services, Epic system optimization, and strategic process improvement. This W2 contract role will collaborate with executive and site-level teams to drive measurable outcomes in throughput, cash acceleration, and patient satisfaction.

Key Responsibilities

• Serve as the strategic and operational leader for Patient Access functions across hospitals and ambulatory sites.
• Evaluate and optimize workflows for registration, scheduling, financial clearance, insurance verification, point-of-service collections, and pre-service authorization.
• Develop and implement standardized procedures to ensure compliance, accuracy, and consistency across all Access departments.
• Partner with Revenue Cycle, IT, and Clinical teams to streamline the patient journey from scheduling to discharge.
• Lead initiatives to enhance estimate automation, benefit collection, real-time eligibility (RTE), and financial counseling programs.
• Use data analytics and reporting tools to measure and communicate key performance indicators (KPIs), including wait times, denials, and patient satisfaction.
• Drive Epic optimization efforts, including workflow redesign, ASA table management, and decision tree configuration.
• Provide interim leadership or executive-level support during transitions or organizational change.
• Mentor and develop Access leaders and staff to promote engagement, accountability, and professional growth.
• Collaborate with hospital executives to align Access Services with strategic and financial objectives.

Qualifications

• 15+ years of progressive leadership experience in hospital Patient Access and Revenue Cycle operations.
• 10+ years of Epic system experience, with a strong understanding of front-end workflows and automation.
• Proven ability to manage multi-site Access operations in academic or large community health systems.
• Demonstrated success implementing strategies that improve cash collections, reduce denials, and elevate the patient experience.
• Strong background in team development, change management, and cross-functional collaboration.
• Master’s Degree in Healthcare Administration or Public Administration (required).
• Bachelor’s Degree in Business Management or related field (required).
• CHAM Certification (NAHAM) strongly preferred.

Preferred Experience

• Previous leadership or consulting roles with major health systems preferred
• Experience leading large-scale Epic implementation or optimization initiatives.
• Proven ability to deliver data-driven solutions to complex patient access and financial clearance challenges.