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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY:
The Director of Product Engineering PMO within the Global Technology Organization (GTO) is responsible for leading a team of project management professionals supporting the Product Engineering function. This role partners closely with Product Engineering leadership to drive the successful delivery of prioritized initiatives across key platforms, including web, mobile, reservation systems, CRM, data warehouse, and marketing technology.
Reporting to the VP of GTO Portfolio Management, this position plays a critical role in aligning delivery execution with strategic roadmaps, ensuring effective prioritization, and embedding strong program governance. The Director will also assume responsibilities traditionally held by delivery coaches, ensuring teams operate efficiently within Agile and hybrid delivery models.
POSITION RESPONSIBILITIES:
Lead and manage a team of project/program managers supporting Product Engineering initiatives across multiple technology domains.
Partner with Product Engineering leadership to support planning, prioritization, and execution of product roadmaps and enhancements.
Participate in prioritization forums with business and technology stakeholders to ensure alignment on scope, sequencing, and delivery expectations.
Establish and maintain PMO governance, standards, and best practices to drive consistent, high-quality delivery outcomes.
Oversee end-to-end delivery of strategic initiatives, ensuring timelines, budgets, risks, and dependencies are effectively managed.
Step into delivery coach responsibilities by guiding teams on Agile practices, removing impediments, and improving team velocity and predictability.
Provide visibility into program health, including status reporting, risk management, and executive communications.
Collaborate cross-functionally with Product, Engineering, QA, and business stakeholders to ensure successful product delivery.
Drive continuous improvement in delivery processes, tools, and team performance.
Ensure alignment between PMO activities and broader GTO portfolio management objectives.
KNOWLEDGE & EXPERIENCE:
EDUCATION:
Bachelor's Degree in Computer Science, Management Information Systems, Business Administration, or related field of study
EXPERIENCE:
Experience in project/program management, with a significant portion supporting product engineering or technology delivery organizations.
Proven leadership experience managing and developing project management teams.
Strong background in Agile, Scrum, and hybrid delivery methodologies, including hands-on experience in delivery coaching or similar roles.
Experience working with complex technology ecosystems, including reservation, web, mobile, CRM, data platforms, and marketing technology. Direct experience with cruise line systems, particularly reservation systems, is strongly preferred.
Demonstrated ability to manage large-scale, cross-functional initiatives in a fast-paced environment.
Experience partnering with senior leadership on roadmap planning, prioritization, and execution.
KNOWLEDGE & SKILLS:
Strong leadership and team management capabilities with a focus on coaching and development.
Excellent stakeholder management and communication skills, with the ability to influence at all organizational levels.
Deep understanding of Agile principles and the ability to apply them pragmatically across teams.
Strong organizational and problem-solving skills, with attention to detail and a results-oriented mindset.
Ability to manage competing priorities and navigate ambiguity effectively.
Expertise in program governance, risk management, and delivery oversight.
Strategic thinking with the ability to connect delivery execution to broader business objectives.
Familiarity with tools such as Jira, Confluence, and other portfolio/project management platforms.
Domain knowledge of cruise industry systems and processes, especially reservations, is a significant advantage.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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