Be the one building AI-powered experiences where they matter most.

 

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

 

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

The IT Enterprise PMO plays a critical role in shaping how technology investments are prioritized, governed, and delivered across the organization. As Director, Technology Portfolio Management, you will lead the enterprise portfolio management framework, ensuring technology investments align to strategic priorities, deliver measurable business value, and support long-term growth.

At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. This role serves as a strategic advisor to technology and business leaders, providing visibility into investment performance, portfolio health, resource capacity, risks, and value realization. You will influence enterprise planning, investment decisions, and governance processes that enable effective prioritization and decision-making across a complex global technology environment.

Beyond governance, you will help modernize how portfolio management operates by leveraging AI-enabled insights, advanced planning capabilities, and continuous improvement practices. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers while offering meaningful opportunities for leadership growth and enterprise-wide impact.

Key Responsibilities:

• Lead the enterprise technology investment portfolio, driving prioritization, governance, and resource allocation decisions that align technology investments with strategic business objectives and long-term enterprise outcomes
• Oversee demand intake, project evaluation, prioritization, and portfolio governance processes
• Lead executive portfolio governance forums, delivering strategic insights, investment recommendations, and predictive analysis that inform enterprise decision-making
• Establish enterprise-wide value realization frameworks and investment performance metrics, ensuring technology investments deliver measurable business outcomes and strategic returns
• Influence enterprise planning, investment governance, and portfolio prioritization decisions by providing actionable insights, recommendations, and scenario-based analysis to executive stakeholders
• Partner with senior business and technology leaders to manage cross-functional dependencies, risks, and resource allocation
• Establish and maintain portfolio management frameworks, methodologies, and governance standards
• Lead implementation and adoption of portfolio management platforms, ensuring data quality and reporting accuracy
• Provide leadership, direction, and operational support across the IT Enterprise PMO to strengthen delivery excellence and organizational effectiveness
• Partner closely with the IT EPMO Program and Project Delivery team to ensure alignment between portfolio strategy, governance, prioritization, and successful execution of approved initiatives
• Support planning, agenda development, analysis, and content preparation for quarterly CIO Operations reviews and executive portfolio discussions
• Drive continuous process improvement initiatives across portfolio management, governance, reporting, and delivery practices
• Develop and mentor a high-performing portfolio management team while fostering a culture of accountability and continuous improvement
• Drive the adoption of AI-enabled tools and workflow orchestration capabilities to improve decision-making, operational efficiency, and portfolio visibility

Required Qualifications:

• 10+ years of experience in program, project, or portfolio management, including at least 7 years in leadership roles
• Demonstrated experience leading enterprise portfolio management, strategic planning, or PMO functions within large-scale global organizations
• Experience managing enterprise-scale technology portfolios across multiple business functions
• Experience managing complex technology investment portfolios and balancing competing strategic priorities
• Deep expertise in portfolio management, project governance, and PMO best practices
• Proven ability to influence executive decision-making and drive alignment among VP, SVP, and executive stakeholders without direct authority
• Experience advising executive leadership teams on technology investment decisions, portfolio trade-offs, prioritization, and value realization strategies
• Demonstrated success leading high-performing teams through organizational complexity and change
• Demonstrated success building governance models, operating mechanisms, and performance frameworks that improve organizational effectiveness
• Strong executive communication, presentation, and stakeholder management skills
• Experience leveraging data, metrics, and reporting to drive strategic decision-making
• Demonstrated process improvement expertise, including identifying opportunities, implementing scalable solutions, and driving operational excellence
• Bachelor's degree in Business, Information Technology, Engineering, or a related field

Preferred Qualifications:

• MBA or other advanced business degree
• Project Management certification such as PMP or PRINCE2
• Experience supporting technology strategy, annual planning, and investment governance processes at the executive level
• Experience partnering with CIO, CTO, CFO, and business leadership teams on enterprise prioritization and investment decisions
• Experience with cloud technologies, digital transformation programs, and Agile delivery methodologies
• Experience implementing AI-enabled workflow orchestration, portfolio management platforms, advanced reporting solutions, or AI-driven portfolio analytics at scale
• Experience supporting mergers, acquisitions, organizational transformation, or large-scale enterprise change initiatives
• Experience partnering with Go-to-Market, Finance, and other Corporate Functions, supporting cross-functional initiatives spanning product, sales, marketing, customer success, finance, people operations, legal, and business operations

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$152,300.00 - $267,700.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

 

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.