About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking an ERP Infrastructure Architect to join the Global Client Onboarding team. This is a remote position that can be based anywhere in Japan.
Position Summary
Reporting to the Manager, GCO Technology Architecture the ERP Infrastructure Architect works directly with Rimini Street's Clients to manage the process of establishing remote access to support all of Rimini Street product offerings.
This role is a demanding mix of project management, problem resolution and risk assessment and management.
Essential Duties & Responsibilities
- Manages projects for multiple clients simultaneously while liaising between multiple internal and external stakeholders.
- Resolves complex technical issues leveraging your core knowledge of various ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, and SAP) to liaise with our extensive support staff.
- Skillfully addresses client questions or concerns, including difficult or pointed questions as needed.
- Installs software tools associated with supported ERP products.
- Hosts calls with clients and prospects to guide them through Rimini Street Technical Onboarding requirements.
- Plans and manages projects to establish remote access to a client’s network.
- Manages technical tasks related to performing a software archive at client site or via a cloud hosted solution.
- Manages multiple projects concurrently.
- Executes continual process improvements to improve efficiency and effectiveness.
- Tracks and Records evidence for ISO compliance. Ensures timely status updates.
- Be adaptable to host and participate in client calls off normal business hours on occasion, to address and help resolve mission critical tasks for clients.
- Be able to offer alternative solutions to client remote access or environment related issues, under the pressure of a tight deadline.
Location
Education
- Bachelor’s Degree in information sciences, Computer Sciences or related area
Experience
- For one or more of the following ERP Application suites (JD Edwards, Oracle E-Business Suite, or SAP) and associated database platforms (Oracle, Sql Server, DB2)
- Minimum 5-7 years of technical experience with ERP applications
- Experience of ERP implementation\upgrade process
- Familiarity with remote access connectivity methodology
- Exposure to Windows and UNIX based environments.
- Decisive and driven personality
- Able to work under pressure and tight deadlines.
- Able to work independently and as part of a diverse remote-based team.
- Exposure to ISO 9000/9001/27001 processes is a plus.
- The ability to work remotely in a virtual environment.
Skills
- Has a strong consulting-type background in the areas of installation and technical configuration.
- Project Management experience essential
- Impeccable client communication and relationship building skills
- Can simultaneously track and manage multiple projects.
- Knowledge of ERP applications preferred.
- Can effectively convey difficult technical concepts to a variety of audiences.
- Communication skills, both written and oral, should be exceptional.
- Native Japanese or fluent Japanese speaker in business and technology settings
Desired Qualifications
- ITIL Certification preferred.
- Project Management Certification preferred.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
